Amedia Milano - Trademark Collection by Wyndham Hotel

The reception bar was a big plus. The bartender is really friendly and puts guests at ease, so it’s easy to enjoy a nice drink and a good time. The hotel is high quality and well located, with clean rooms and comfortable beds.

It’s a pretty ordinary hotel, and the staff seemed quite unprofessional. Whenever I went downstairs, the woman who seemed to be the manager and receptionist, with an Indian/Italian accent, was cuddling, kissing, and acting affectionate with someone. It wasn’t necessarily a problem in itself, but it felt unprofessional, and I’ve never seen that at another hotel.

A good-value, convenient hotel. It’s about a 10-minute walk to the metro, and from there the city center is easy to reach. The rooms are neat and clean, and the reception staff are helpful and upbeat.

The day manager was really great, and this property needs more people like her. But as a Wyndham Platinum member working toward Diamond elite status, I’m not sure the service we got was equal to that. We weren’t given our room preference, and Italy is the only country where our reservations didn’t include breakfast. At check-in we were offered a continental breakfast for 15 euros each. Ramada across town seems to include breakfast and have larger rooms, so I wonder why the services differ. The night manager’s customer service wasn’t as good as he seemed to think. Our room was unsatisfactory to begin with, and I felt the front desk representative retaliated by delaying us and provoking more problems. He was a poor representative for the trademark hotel and Wyndham-associated hotels. We were given free breakfast to make up for the issue, but it gave us stomach problems. The bacon was either overcooked or undercooked, and the eggs were kind of cold and not ideal.