Mokinba Hotels King

We were really upset and angry with the reception service on this, our third stay at the hotel as a couple. We arrived on January 24th after missing our January 23rd flight because of a visa issue in another country, so we lost a night. Before booking, I had messaged on WhatsApp to say it was my birthday and hoped the hotel might offer a small treat, maybe one of the breakfast croissants. They ignored the request, even though we were returning for a third time. I found that shocking and disappointing. There were two good points: housekeeping had the room perfectly clean, and we enjoyed breakfast. At 15:30 on January 24th, a woman at the desk charged us €40 in city tax. When we checked out, the same woman tried to charge us again. That seemed strange since room and payment information is in the Opera system. We stayed at montebianco hotel on our previous visit and found the reception service and attention perfect there. I used to work as a quality and problem manager at an all-inclusive hotel in Sharm el Sheikh, so I know hospitality standards and expectations. We're very sad about this.

The room had just one reading light and one shelf, which made me question how it could be considered a double. I had booked and paid the full double-room rate for my wife, but she was given room #310, which seemed to us more like a single based on its layout and bed size. When I called reception, they said the hotel classifies #310 as a double. I've attached photos so people can judge for themselves before booking. Reservation MirNeo3slw95MKBK.

We had a really enjoyable stay. The room was roomy and had all the amenities, and the staff were helpful and easy to deal with. Check-in went smoothly, with Nadia especially helpful. The metro, tram, and local market are easy to reach, and the Duomo is within walking distance.

I stayed with my son in a triple room from December 14th to 17th, and the heating made the stay distressing. The room was unbearably hot from the first day, with centralized heating that we couldn't adjust ourselves. My son has asthma, and I told reception right away that the temperature could put his health at risk. The man with glasses blamed the Milan City Council, saying it ran the central heating, but offered no fix or another room. We spent all three nights with the window open in December, trying to cool the room and get air in, which left my son exposed to unnecessary risk and made us very uncomfortable. At checkout, a different receptionist said the building owner controlled the temperature and the hotel couldn't do anything. It was hard to accept that a hotel presented as a four-star chain had no control over the climate system, and didn't tell guests about such a serious limitation beforehand. I understand there can be technical constraints, but guests deserve transparency and the hotel should take responsibility instead of giving different explanations. This affects health, not just comfort, for people with asthma or other breathing problems. Earlier reviews suggest others have had the same issue, so the hotel seems to know about it. I strongly advise against staying here, especially for families with children or anyone with asthma or respiratory conditions. Selling rooms without warning that they may create a health risk is irresponsible at a four-star chain hotel. I don't need excuses or a reply, but I hope this helps future guests. Guests should at least be told what to expect from the rooms at this price and star rating.