Palazzo Touring Club Milan, A Radisson Collection Hotel

The only positives I can think of are the location, a comfortable mattress, decent shower pressure, and the beautiful Christmas decorations in the reception area. Beyond that, the hotel is at most a 3+ star place. The staff were very inattentive and didn't seem to care about guests. I had to ask for everything twice. When I checked in, the bed linen was dirty and had someone else's hair on it. I asked them to change it, and they heard me the second time, but they didn't change the linen, only removed some of the hair. I requested cream and housekeeping several times, and even went to reception in person to ask for a housekeeper. Nothing was brought. They even put a do not disturb sign on my door specifically to avoid cleaning the room. I was conditionally sent to the Bertarelli cafe, but I'll review that separately under the restaurant's location. Breakfast also left an impression. You can order an omelet from the menu for free. Breakfast costs 32€. But if you want ham, tomatoes, or anything else in it, there's an extra 12 euros charge. I haven't seen such a petty fight in a very long time, if ever. I definitely don't recommend this hotel. If the manager still wants to look into it, I stayed November 10-12, room 209.

The Presidential Suite was spacious and luxurious, and far exceeded my expectations. The standard rooms also impressed us, stylish and comfortable, with plenty of charm. The interiors throughout are stunning, elegant, and beautifully maintained, giving the hotel a warm welcome as soon as you arrive. This was my second stay, and I brought friends along to celebrate my birthday. The staff were so kind and attentive, always ready to help with a smile. A special thank you to the lovely receptionist with curly dark hair, who surprised me with a thoughtful birthday gesture and made my day even more special. My friends were just as delighted as I was, and we left with wonderful memories. Thank you to the whole team for an unforgettable birthday stay. I can't recommend the place enough, and I'm already looking forward to coming back. Joanna Drosd :)

The spa, wellness area, restaurant and bar made it easy to relax without heading back out, and the beds were especially comfortable. Our room was stylish, quiet and well equipped, a welcome place to unwind after a day in the city. The hotel sits in a historic palazzo that used to be the Italian Touring Club headquarters. Its original details work nicely with the modern design, giving the place plenty of character. The location is hard to beat: Duomo and Piazza del Duomo are an easy walk away, as are Galleria Vittorio Emanuele II, La Scala and the main fashion and shopping streets. Great for getting around Milan on foot. Staff were warm, professional and helpful with requests and recommendations. A full five stars from me ❤️❤️❤️❤️❤️

We were close to everything, so the location worked out perfectly for walking around. Our Standard room was spacious, with nice views and windows, and it had all the useful extras we needed, from shampoo and slippers to a dental kit and vanity kit. It even had “handheld bidet sprayer”, which was a big plus. The reception team were polite and helpful, always with a real smile, and the room service and cleaning staff were just as courteous. Everything was AMAZING!!! I'd miss this hotel and would totally recommend it.