zoe F.
Be careful with this property. We hadn't requested an early check-in, only planned to leave our luggage, but a staff member automatically took us into rooms at around 10:00 AM, even though check-in officially starts at 3:00 PM. They were dirty and not ready at all, with rubbish, towels on the floor, and belongings left by previous guests. We were moved through several rooms, including one that already had other guests' luggage, despite paying extra for a Deluxe Room. The check-in felt extremely unprofessional: staff photographed our booking and ID cards, and dealt with everything through phone calls and WhatsApp. The communication was rude and aggressive. One staff member acted inappropriately and made us very uncomfortable. Luggage storage, which was advertised on Booking, wasn't available on January 1st because no staff were there. We were told to leave our bags in an unlocked hallway that anyone could access.

