Short Rent Milan Porta Romana

There was construction going on outside, with rocks falling from the buildings, but the restoration work hadn't been mentioned on the booking page. Inside, the room smelled like a toilet and had no working windows to air it out. We couldn't stay there, so we left to find another place and asked the owner for a refund. After a few minutes of discussion, we got back only the cost of one night.

The owner was nearly impossible to reach and didn't show up, so we were left to deal with everything ourselves. We were also promised a refund that never arrived. As for the apartment, one bedroom was in the basement, damp and stuffy like a storage room. The bed was split open, broken, and creaked whenever anyone moved. The place was filthy: dust everywhere, pubic hair in the shower, and stained, dirty bedding. It clearly hadn't been cleaned properly in a long time. A complete waste of money and energy. In this condition, it shouldn't be rented out. Don't go there.

I feel like I was scammed. Our reservation had been approved, but on the day Booking.com no longer allowed us to cancel, they said they couldn't host us. They first tried to get me to cancel, which would have cost me the full amount. After I refused, they wouldn't cancel themselves, leaving us to arrive in Milan without a place to stay because of Booking.com's policy. Don't trust them.

We waited over an hour for the key, and when we tried calling the owner during the stay, he didn't answer. We were promised a refund as well, but it never came. The apartment was damp and musty throughout because one bedroom was in the basement. Its bed was broken and had collapsed, making it almost impossible to sleep. The hygiene was poor too: pubic hair in the shower, dust everywhere, and stained blankets, despite the place being rented as clean. Terrible service and no respect for guests. I absolutely wouldn't recommend it.