Florian K.
The shuttle was organized well, and the guide did a good job. My rating comes down to how they handled one particular problem. My car broke down, so I couldn't ride on one of the days I'd booked, but I was still charged the full amount and they offered no flexibility. Luca got in touch afterwards to explain the company's position. I appreciate him reaching out, though we still disagree about what would have been fair. The service itself was okay, but after that experience I wouldn't book with them again.
