Rurà

Having to call their mobile whenever we needed someone at reception was frustrating. Check-in itself was quick, but all we were told was where the room was. When we asked about breakfast hours, the Wi-Fi password, and the air conditioning, we got “8 am,” an unintelligible string of numbers that they didn't bother to write down, and “there isn't.” The receptionist seemed especially annoyed by our questions. The biggest issue was that we booked a room listed with a bathtub and a streaming service, which implies a TV, but our room had neither. There was only one single-use soap in the bathroom, too. The owner's response called these things part of the facility's age, but none of that was explained in the listing. My Booking confirmation clearly lists “View, Bathtub, Streaming Service.” The property also mentions yoga classes and a spa with massages, which I'm pretty sure don't exist. We got almost no information at check-in or afterward, so the owner's comment about me needing to read listings better felt like an ad hominem remark. It's a shame, because the other two owners seem very, very nice. I just wish they'd explained how things worked. Breakfast was tasty, though lackluster, and with so little explained, we may have missed something. I suppose you get what you pay for, but I expected at least basic service. I wouldn't stay here again.