BlackWoody Contemporary Rooms - Napoli Centro Storico

The location is amazing, and that’s the only reason I’m giving this two stars. This place is really expensive for what you get, which feels cheap and uncomfortable. The rooms are tiny, nothing like the pictures, dirty, and the bed is uncomfortable with pillows that feel nonexistent. There was hair and staining on the sheets, the walls are paper thin, and the window faces an enclosed inner patio that feels like a prison. It’s on the fourth floor of a very old building, and the elevator key didn’t work, so we had to lug a 25kg suitcase and hand luggage up and down four flights. For every issue, from check-in details to document uploads to the elevator, you only message “Maurice,” an AI chatbot. The host never answers or can be reached. I wouldn’t recommend it unless you have a layover and just need somewhere central for a short sleep. Never again.

Right in the heart of Napoli’s historic downtown, the location is perfect. The rooms were lovely, comfortable, and clean, and the staff were super friendly. Definitely somewhere I’d stay in Napoli again!

We had a hard time getting into our room. The remote check-in is unusual, and the video instructions only arrived after we got there and called. The location is excellent, central, and close to the metro. In the room, there was no refrigerator, the French window didn’t shut properly and let in drafts, and there were no spare blankets, so we had to keep the heating on. Also, the room isn’t cleaned when you book more than one night. The stay wasn’t bad, but these days some basic amenities are expected.

The host was pretty helpful and even gave us directions, and the location is excellent, close to the center and easy to get around from. We were six people in two rooms for four days. The rooms were spacious, but the beds weren’t very comfortable. No one came to clean, change the linen, or replenish toilet paper, which is essential. The shower was awkward, water leaked from the showerhead pipe, and the toilet was unstable, so the place needs maintenance. Breakfast was at a bar about 100 meters away, limited to a pastry and coffee or cappuccino. The kids who chose fruit juice were asked to pay the difference 😠. It wasn’t especially good value, given that it isn’t cheap.