Open Sicily - Residence ai Quattro Canti

The owner made us feel welcome right away and gave us really useful ideas for places to visit. My girlfriend and I had a great stay in this bright, clean property, right in the center and handy for exploring Palermo. Highly recommended.

We couldn't travel because the airline unjustifiably denied us boarding, something completely outside our control. We contacted the hotel through Booking.com's messages as soon as we knew, then tried WhatsApp, but got no reply. Booking.com's customer service was understanding and responsive, and tried to negotiate. Open Sicily refused every proposal. We received no refund, not even for cleaning fees that were never charged as a service. There was no gesture or effort. Their only explanation was that “the company cannot be subject to the airline's decision.” We understand the five-day cancellation policy, but expected at least some compassion in an exceptional situation. Don't expect flexibility or even a quick response if something goes wrong. The customer service here is nonexistent. I strongly advise against Open Sicily if you expect professional service and basic human consideration.

The apartment was cozy and bright, and the rooms had elegant finishes. We found it easily in the evening because it's close to the center. We had a wonderful stay and will definitely come back. Highly recommended.

A terrible experience. I arrived with my two children, one of whom has special needs, and found out at the door with our luggage that the water and electricity had been cut off. The contact person hadn't warned me about such a serious problem, so I couldn't stay there and had no idea where to go. Valerio laughed on the phone, and the only solution he came up with was to refund the amount. If I were you, I'd change jobs.