The Central Rock Inn camere con bagno privato self check in

Getting around is easy, with bus stops just a one-minute walk away. The hotel is also a stone's throw from Piacenza train station, and Piacenza is about 45 mins by train from Milano Lambrate station, making it a viable base for day trips to Milano. The room had the essentials: a TV with local channels, stocked mini-fridge, and in-room WiFi. Basic toiletries and a hair dryer were provided, and the shower temperature stayed consistent. Check-in was handled through a link in an email from the owner. I would have appreciated more reception staff available to answer questions about getting around, places of interest, and restaurants serving traditional regional dishes.

We booked after seeing all the five-star reviews, and can't understand those ratings for rooms like ours, facing the station square along the long hallway. Light came through the wall at night. What looked like a wall was actually a window covered in wallpaper, with no curtains to block the light. That's not acceptable in a room meant for sleeping, and guests should be told about it before check-in. Another reviewer raised the same issue, but the manager's suggestion to “close the curtains” was dismissive and inaccurate, since there are no curtains on that wall. The noise was also a serious problem. The thin wooden partitions shook when nearby doors closed, and sounds from the hallway and other rooms carried easily. People stomped and slammed doors past 1 a.m., so we could barely sleep. We're concerned that management responds defensively to legitimate feedback instead of acknowledging problems and trying to improve. We were a work group and everyone was asleep before midnight, so the claim that guests complained about us isn't true. The light makes these rooms unsuitable for rest, the noise is excessive, and the dismissive response to feedback was disappointing. Guests deserve to know about these issues before booking. They should be disclosed and addressed, not ignored or denied.

This place is not worth the money. It smelled horrible, like chemical warfare from all the cheap chemical perfume sprays and thingies. The check-in was needlessly complicated and unclear for our group, and we were spread out instead of being put in rooms near each other. We had a horrible night and didn't get enough sleep. In the middle of the night, light suddenly filled the room. The curtains were closed, there were no lights on inside, and then I saw it was coming through the wall. It wasn't a wall at all, but a huge window with wallpaper over it. That also explained why corridor voices, footsteps, and other sounds seemed to be inside the room. The corridor and room were separated by a window, and the partitions were fake office walls set on top of the floor, with the flooring continuing underneath. This used to be an office, and it still felt like office space, not a proper room. The noise was so bad that you could hear people blink. During check-in, an unfriendly guy kept shushing us during the day and warning us not to use the shared lobby space. We understood why later, and wished the other guests had been given the same warning. I think the person walking up and down the hall, going into a room, making noise with doors, switching a light on and off, and walking around may have worked there. We were sleeping or trying to sleep from around midnight, but the manager accused us of making noise at night. In the afternoon he intimidated us into being overly silent, and when he said we were noisy during the day, we did comply with his instructions. Other people were noisy at night. In my view, his responses deflect from the issue and avoid addressing it properly. That's still gaslighting. Notice how the manager attacks people who leave bad reviews, and how his tone changed. He now speaks very civilly, but that doesn't change what happened. He removed his original response, and still doesn't address the fact that lights from the hall can shine into some rooms in the middle of the night. This is my second edit; my first review is above.

The rooms were spacious and modern, and the twin room I had to myself was impressively large and bright. The bed was comfortable, there was a nice desk, and it had a thermostat, air conditioning, and a small TV. The bathroom was stylish and modern, with a big showerhead and a large modern hairdryer. There was no mini fridge, but that was no problem. The Rock House is just across the road or roundabout from the station, which was incredibly convenient without being too noisy. As a solo woman traveler, I felt safe, and the road itself is quite residential. It was a 10-15 minute walk into the center of Piacenza. The property has lots of space, including a big reception area, long hallways, and sturdy doors. Diego was kind and helpful, and communication with him was excellent before and during my stay. I was very happy I chose The Rock House in lovely Piacenza. Excellent value for money.