B&B Casa Fiore

There was nobody at the B&B when we arrived. By phone, we were first told our date was wrong, then got a text saying the booking app had a problem and reservations were cancelled. I explained we'd been arranging the stay by email outside the app, and they confirmed the booking but said they were overbooked. They initially offered to find another place or return our money. After going door to door, we found somewhere, but a last-minute booking cost twice as much. I said I was unhappy and was offered a free drink if we met up, along with our deposit, which they'd held for over four months. I just wanted the deposit back, especially after being told I shouldn't be angry and there was “no need to blame.” This isn't the kind of holiday accommodation experience I want or expect.

The owner seemed to put very little effort into the place. They advertised free street parking, but the area was for residents, and finding a spot in those narrow streets was really hard. The host was also very slow to respond. The room didn't feel as romantic as the photos suggested. There were dozens of candles but no lighter. The breakfast bar was closed, and the alternative was a very small, cheap breakfast.

The room was cozy and had everything we could need. Great restaurants and city views are only a short walk away. Amazing location, and I’d definitely visit and stay at casa Fiore again.

I never got to stay because they cancelled my reservation, saying they accepted debit cards, not credit cards. Mine was a debit card with all the money on it, so that shouldn't have been an issue. They asked for my email so they could send proof they couldn't take payment from the card, but I never received anything. That was the end of it. I'm very, very disappointed. My whole trip depended on that booking.