Hotel Luci di La Muntagna

The pool is the highlight, with a fantastic view, but the rooms are a little dated. We found the in-house restaurant overpriced and disappointing, so I’d eat elsewhere. Most of the staff, apart from one or two people, were rude and standoffish, and not much help with suggestions or service. Porto Cervo itself wasn’t my favorite spot either. Courtesy costs nothing, but reviews do.

The bar and its airy balcony were nice places to relax, and the hotel is easy to reach and walk to and from, though the hill takes some effort. Taxi booking was well organized. Still, we probably wouldn’t return. For a price comparable to Hotel Cervo, this place felt much inferior. The room was old and shabby, despite a nice view, and we waited half an hour after arriving for the air conditioning to be fixed. The bathroom soaps and other products seemed like those from a two- or three-star business hotel for salesmen. At breakfast, my wife tried to take the fruit left on her plate back to the room, but two rude staff members stopped her at the dining room door and said she had to pay, even though breakfast was included. Nobody apologized. Room service also comes with a 15 euro extra charge.

We had a great three-night stay. Every staff member helped make it enjoyable, including getting us quick cabs to get around. There’s a good bar with a terrace for sunset cocktails, plus another bar by the pool. Restaurants and shops are just a short walk away. Amazing hotel, excellent staff, and a great location. Highly recommend it.

The bartender staff were kind and professional, and the view was beautiful, but the reception experience was shocking. At checkout, the dark blonde receptionist with glasses raised her voice again, insisting we were “four people,” which was correct because our booking was for four. There were no apologies at any point. It felt like a constant struggle to avoid being overcharged or scammed, and we’re well-traveled women who have never dealt with anything like this. Our problems began at check-in. The lobby was empty, but we were told the room wasn’t ready because there were “many people.” Nobody apologized; they just kept telling us to wait. After an unreasonable delay, we got one drink voucher and were still told the room wasn’t ready. On the first night, my friend was left at the airport because the hotel never arranged her requested taxi. The supposed service never called her, so she had to arrange her own ride. The next day, a dark-haired receptionist called her full name loudly across the lobby while trying to charge us for a taxi that never existed. That was a blatant breach of privacy and shockingly unprofessional. Instead of apologizing, she tried to pick a fight. Another day, after a dark blonde receptionist with glasses arranged an unnecessarily expensive van instead of a car for a ten-minute ride, we asked for her name. She lost control, yelled at us on the phone, then hung up. The taxi company told us the hotel chooses which car arrives when it calls. We later saw other reviews mentioning extra charges at every turn, including eggs at breakfast and €15 for an ice bucket. We also faced glares and attempts to add charges from the reception staff, who showed no professionalism. As a smaller complaint, the coffee was the worst we had on the trip, especially since we expected good coffee in Italy; coffee elsewhere was delicious. On the last day, the old, tiny elevator got briefly stuck. Sardegna is beautiful and we’ll absolutely return, but never to this hotel. Stay clear.