Youth Station Hostel

I booked this hostel because it was advertised as having air conditioning in the bedrooms, with no conditions mentioned. The room was around 28°C when I arrived. Only then was I told the air conditioning runs at night only, a restriction that hadn't been disclosed in the listing or booking information. During a Roman summer heatwave, that's when it's least useful. Guests booking air-conditioned rooms shouldn't find them boiling hot through the hottest part of the day. I told the manager that I have a medical condition that makes prolonged heat exposure hazardous to my health. I asked if the air conditioning in my room could be left on during the day for one day. He refused and told me to move to another hostel if I wasn't happy. I agreed to stay one night and leave the next day, but he kept contacting me for hours late into the night to argue, even after I said several times the matter was resolved and I didn't want to discuss it further. He also pressured me to cancel through Hostelworld so I couldn't leave a negative review after I said I planned to do so. At 11pm, as I was going to bed, he messaged asking me to come to reception to keep talking. I said no, it was 11pm and I was going to sleep, and that we could discuss anything else in the morning when I checked out as agreed. He ignored that boundary and came into my dorm room, to the bed where I was lying, around 11 p.m. to confront me aggressively about the dispute in my sleeping space. I told him repeatedly that his behavior was inappropriate, asked him to leave more than 10 times, and said I didn't want to discuss it. He kept harassing me and refused to leave. I can accept a disagreement handled professionally. I can't accept being repeatedly harassed after making it clear I want the conversation to end. I wouldn't stay here again and would caution others against it. ==== My response to the owners reply: The personal insults in your reply can speak for themselves. I did not "leave without paying." I left the outstanding balance in cash at reception, sent photos showing where I'd left it, and have WhatsApp messages from the manager saying payment wasn't required and asking me to collect the money. I wasn't rude to staff either. The manager came into my dorm at 11pm to continue a dispute I'd already said was resolved and didn't want to discuss. I repeatedly asked to be left alone. Finally, providing blankets to guests in an air-conditioned room is a normal part of running accommodation. I stand by my review.