Happy Holiday Sanremo

I booked Villa Lucia in May 2024 for a move-in at the end of April 2025, and paid a deposit when the booking was confirmed. In July 2024 I asked if I could view the house before paying the balance, but nobody replied. Then in March I was emailed instructions to pay by bank transfer to a UBS account in Switzerland. I asked again about seeing the house first and got no response. As the deadline for a deposit refund was approaching, I followed up. A few days later they said I couldn't view it, had to pay under the regulations, and could no longer get the deposit back because free cancellation had expired. When I asked to cancel, they then said I could view the house and arrange it with the on-site team. We made an agreement, but before I could see the villa they demanded the balance, saying otherwise I couldn't view it. I ended up losing 700 euros of the deposit. Neither Booking.com nor Happy Rentals helped, despite their emails inviting customers to contact them with questions or for assistance. I'd been asking to view Villa Lucia in Sanremo since July 2024.

I found HAPPY RENTALS through the last minute platform while looking for a seaside apartment in July 2025. The listing was for Anna Station in Sanremo, 200 meters from the sea, with a lovely terrace and close to beaches, a supermarket, the centre, and the station. Check-in was at 4 pm. Once inside, I saw that the apartment was filthy, with ingrained dirt, debris, and dead insects everywhere. The terrace was unusable because of the noise and dirt, and the terrace next to it was abandoned and full of rubbish. There weren't even cleaning products so I could tackle it myself. I sent HAPPY RENTALS photographic evidence and told them about the condition. They said they were disappointed I didn't like the apartment, then repeatedly offered to reimburse the cleaning fee. The next day I documented more of the mess and explained that cleaning it had taken all day, plus I had to pay for supplies myself. That same day I needed a physical therapist because I broke my back in the apartment. They replied that I should have told them on arrival. They refused to reimburse me and said I didn't have to buy the supplies. After I'd cleaned the place, they asked me to leave if I wanted a refund for the unused days. This was at 12:00 PM the following day, and they demanded I be out by 2:00 PM. They gave me no directions or materials for waste management, and the refund NEVER RECEIVED. I contacted my local consumer association and my lawyer. I urge people to avoid them, and if they do book, to report problems. Check reviews specifically about HAPPY RENTALS, not just the apartments. I'll post this everywhere and attach photos where possible. If anyone wants to file a class action lawsuit, please contact me. Update to the reply: I can't say more here because the platform wouldn't let me publish it. Please see the other reviews on Trustpilot and the photos I posted. I still haven't received a refund or waste management instructions. They only respond on platforms to protect themselves, and NEVER respond to certified emails or by phone.

Roberto and his team are lovely, helpful, and professional. I'm really pleased with them!