Grand Hotel Barone Di Sassj

The room was too hot, and when I tried to lower the temperature, the thermostat flashed “help.” The pillows were flat, and there aren't enough elevators. After walking, my ankle swelled, but both the front counter and the bar refused to give me ice, even though I was willing to pay for a drink. I'd never stay here again and wouldn't recommend it.

The breakfast was a letdown: one kind of cheese, two kinds of cold cuts, and one of them was rancid one morning. For vegetables, there were half-cut tomatoes and a few green leaves. The coffee machine makes coffee from powder, with no fresh-ground coffee in one of the coffee capitals of the world. The rooms had mold under the curled wallpaper, and the bathroom grout and silicone were moldy too. Carpets were dirty and spotted, and the walls were scratched by the housemaid's cart. The last renovations must have been decades ago. There was no heating until November, and the extra blankets smelled musty and were too disgusting to use. The front office refused to replace them, so we wore extra layers to sleep, which wasn't comfortable. I absolutely don't understand the four stars. This deserves about two. One of the worst hotel experiences of my life.

The room felt dusty and stuffy, and the wallpaper was torn, making the place look old. The WiFi was so slow that browsing dragged and watching videos was impossible, so I had to use my data. My family struggled to get the room key to work, and the knob was a bit broken. One family member's room had a broken window handle, so the window couldn't be turned on. We asked reception to switch on the AC so the room would cool within an hour, but nothing changed. The power also went out unexpectedly while one of my family members was showering.

The location is quite okay, within walking distance of the metro station and a nearby superstore. The room was spacious and good, but with no kettle or iron provided, it was still the worst hotel.