Camping al Lago

The lake setting is pleasant, and the toilets and showers were clean. There’s also an ACSI discount in the off season. Even with that, I’d choose somewhere else. There are better sites with more welcoming hosts, even if they cost a little more. We paid for a brief overnight stay, arriving at 1800. The campsite was practically empty. The only other guests we saw were a couple we greeted as they checked in before us. We had no disturbances or issues, and nobody accused us of breaking any rules. During check-in and check-out, we only encountered the receptionist and the owner. From arrival, the atmosphere felt frosty. Neither the receptionist nor the owner smiled or welcomed us, although we tried to be friendly. We were given two pages of rules, along with some useful information. There were notices everywhere. Some of the rules seemed excessive, and seeing several reminders not to defecate in the showers was unpleasant as an ordinary guest. I also doubt those signs would stop anyone who would actually do that. The problem came at checkout the next morning. With an ACSI discount, payment had to be in cash, but we learned that only then. The owner said it was “in the book,” presumably the ACSI handbook, which we don’t have. Luckily we had cash. I said we hadn’t been told, and that it surprised me because other sites we’ve used didn’t require cash for ACSI bookings. I also said it wasn’t a problem. We weren’t arguing about how to pay. Her reply was curt and aggressive: “my campsite my rules.” I pointed to all the posted notices and said I could see that. She took offense and launched into a tirade about disrespectful customers, though she hadn’t accused us of breaking any rule. It was a bizarre exchange, and it went nowhere as she became more belligerent, so I ended the conversation. As I left, she shouted again that guests were disrespectful. I told her she hadn’t shown me respect or even offered a basic welcome. She had no answer, just said I shouldn’t stay again. I agreed I wouldn’t. She then shouted that I shouldn’t slam the door, though I hadn’t, and as we drove away she came out of reception and gave us the v sign. In my view, the owner seems deeply affected by guest behavior. Other negative reviews describe how she responds to complaints and even suggestions. Her response to our review also makes it seem she has invented events to fit her story. She still misunderstands what we complained about. I mentioned the cash requirement casually, then it was her shouting and abusive gestures that became the issue. I won’t return, and I’d advise spending your money elsewhere with someone who understands hospitality and doesn’t treat every guest as if they’d pooped in the shower.