Ryokan Masuya
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 10:00
- Parking
- Free
- Pets
- Not allowed
- Luggage storage
- Available
- Smoking
- Smoke-free
- Room types
- 2
Guest reviews
Recent reviews shared by hotel guests
Roee G.
The owner was extremely rude. When we arrived hoping to stay and book a reservation, he was asleep in his chair and snoring, so we woke him to talk. He shouted at us afterward and couldn't speak a word of English, so we couldn't understand anything. Do not come here, at any price. He seemed like a very angry old man.
Sophie M.
The hot tubs were wonderful, filled with water straight from the thermal hot springs. Hardly anyone else was using them, so we had them to ourselves. I also liked being in Sengokuhara, away from Hakone's more touristy towns. Buses to the port and Gora run often, and each ride is about 15 minutes. Restaurants, convenience stores, supermarkets, and a coin laundry are walkable; several museums and a botanical garden are nearby too. The hotel had the feel of someone's traditional home, and the owner was kind and generous. He spoke a little English. We had a traditional Japanese breakfast on our first morning. One downside: the hallway, though not our room, smelled of cigarette smoke now and then. Smoking laws seem different here than in other countries.
Ingrid V.
Buses make it easy to get to places of interest, and the owner spoke English quite well. The ryokan was quiet and fairly priced for the area. There's a small ground-floor onsen with cloudy, very hot water. Since it was quiet, the owner let my partner and me bathe together. They left thoughtful little things in the room, oranges, biscuits, and tea, and provided yukata, casual kimono, to wear to the downstairs onsen. Breakfast was a delicious mix of small Japanese dishes. I'd definitely recommend staying here.
Rizky P.
After a long flight, soaking in the onsen was especially relaxing. My wife loves sleeping in traditional Japanese hotels, with tatami floors and futons, so she enjoyed that too. We also found a good yakiniku restaurant just a five-minute walk away.
Clara L.
It's a traditional ryokan, with tatami flooring, a low table, and a mattress on the floor. They welcomed us with hot tea, ice water, and a snack, and breakfast was included. The natural hot spring tub is an authentic certified onsen. English was limited, but enough to get by, and they were accommodating. There's a Tozan line T-bus stop and plenty of places to eat about a five-minute walk away. The bus ride to Togendai, for the Mount Hakone ropeway and cruise, is around 15 minutes. One thing to keep in mind: several places close earlier than you might expect, so check closing times and the last run carefully.
Amenities
Everything available at this property
General Services
10 available- Air conditioning
- Elevator/lift
- Smoke Free Property
- Heating
- Linens
- Dry Cleaning
- Luggage storage
- Iron
- Transfer services
- Hiking
Internet
1 available- Internet access
Parking
1 available- Free parking
Meals
4 available- Breakfast
- Breakfast in the room
- Vending machine
- Kettle
Business Services
1 available- Event facilities
Pool and beach
1 available- Beach/pool towels
Sports
1 available- Bike rental
Pets
1 available- Pets Not Allowed
Room Amenities
4 available- Fridge
- Flat Screen TV
- Wardrobe/Closet
- Slippers
What's nearby
Explore attractions, restaurants and transport around the hotel
67 m 1 min walk
124 m 2 min walk
646 m 8 min walk
31 m 1 min walk
Attractions
20- Hakone Botanical Garden of Wetlands646 m 8 min walk
- Hakone Venetian Glass Museum (Glass Forest)801 m 10 min walk
- Sengokuhara Susuki Grass Fields1.5 km 18 min walk
- Hakone Ropeway Ōwakudani Station3.0 km
- Hakone Museum of Art3.8 km
Restaurants
20- ダイニング やまぼうし31 m 1 min walk
- ちゃいなハウス40 m 1 min walk
- Cafe Dining Lüdera57 m 1 min walk
- 箱根すすきの穂78 m 1 min walk
- Hakonecrepe14482 m 1 min walk
Transit
20- 仙石案内所前Bus67 m 1 min walk
- 箱根ラリック美術館Bus124 m 2 min walk
- 仙石Bus194 m 2 min walk
- 仙石原小学校前Bus216 m 3 min walk
- 金時登山口Bus415 m 5 min walk

Stay rules
Important conditions for your stay