LiVEMAX RESORT Izu-kogen

We rented the whole building for a group trip because the price was so low. At the time, we thought it might be incredible value, but it turned out to be a memorable ordeal instead. The plumbing was the worst part. The shower barely had any pressure or flow, so washing your hair felt like a training exercise. The spring water was far too hot to use, and its broken faucet meant we couldn't add water. And the toilet wouldn't flush, so we had to use one at a nearby facility. The booking site said we could use the restaurant and kitchen, but both were locked. Apparently “free to use” just meant we were allowed to look around, so we had to quickly change our meal plans. The internet was another odd feature: the signal kept dropping, and the Wi-Fi was practically unusable. Being in a natural setting also meant we got plenty of insects, including spiders, stink bugs, and cockroaches. Nature fans might enjoy an impromptu insect-watching event, but it was a lot for us. I expected some inconvenience at such a low price, but this was unusual. If comfort is what you're after, I wouldn't recommend it. If you want a stay you'll have stories about, you'll remember this one.

We brought our dog on a family trip and booked a dog-friendly room with breakfast and dinner. The meals came as Izu's greedy Shokado bento boxes, and they were fantastic and really filling. For the price, it was excellent value. The room had a dog cage and toilet mat, and of course there's a hot spring bath. The entrance is a little tricky to find, but that's a small issue considering the cost. We'd like to visit again.

I was really happy with the whole stay, from the food and room cleaning to the staff service. Having an indoor dog run was a nice bonus too.

During our stay, the hot spring couldn't be used because the water supply stopped. I was affected, and other guests seemed confused and distressed as well. The toilets and sinks stopped working too, leaving people waiting 2-3 hours without a solution. There'd been no advance explanation or warning that water might be shut off. My elderly mother was in the hot spring when the water suddenly stopped, and she was burned by the extremely hot water that came through. I'm very concerned about both the lack of warning and the response to this accident. I sent the message below directly to the hotel, but never received an apology or any reply. Dear Sir/Madam, Thank you for your hospitality during my recent stay. I'm deeply concerned about what happened. Since the hot spring is a major feature of your facility, not being able to use it because of the water outage was extremely disappointing. Other guests were also confused and distressed. The toilets and sinks stopped working, too, and people were left waiting for 2-3 hours without any solution. No one had warned us this might happen, so the sudden outage caused a lot of inconvenience. My elderly mother was burned when the water stopped while she was in the hot spring and extremely hot water came through. I'm very concerned about how this accident was handled and the lack of prior warning. Given what happened, I'd appreciate an alternative such as a discount or a free stay at another hotel in the group, rather than a full refund. We need to monitor the burns, and may ultimately have to consider legal action. Please confirm these points and respond sincerely. Sincerely,