Olivia M.
We arrived after 11 pm and found the shared foyer in disarray, with dirty floors, rubbish around, and piles of both dirty and apparently clean laundry. Our room had lots of hair that wasn’t ours, plus stains throughout the bathroom, including hair on the toilet seat and brown marks beneath it. I sent photos to the manager right away. They said someone would clean the next day. When we returned around 11 pm the following night, it was obvious nothing had been cleaned. The same long hairs were still in the same very noticeable place on the outside of the bathtub. I contacted the manager again, confused, and sent new photos showing what I meant. They insisted the room had been cleaned, ignored the photos, and then stopped replying. We cleaned the toilet and tub ourselves so we could feel comfortable using them. We paid almost ¥12,000 for two weekend nights, so it wasn’t especially cheap, and I received no compensation. I can’t tell whether they ever actually clean, and the manager’s rude, dishonest response put me off completely. I wouldn’t recommend staying here. Dirty.
