The Royal Park Canvas – Sapporo Odori Park

What made the stay for me was the staff. Everyone we dealt with at the front desk was warm, upbeat, kind, and helpful. When I had a medical emergency, they helped me find a doctor. The cleaning was very good too. Thank you all so much. The hotel itself is the best city hotel I've stayed at on my trips to Japan. It's new and clean, with a smart layout. There's useful luggage storage under the bed, room to open two big suitcases at once, and plenty of space in both the shower and bath. Some rooms have windows that open for ventilation, and the tower view is really beautiful.

We had a comfortable, enjoyable stay and would gladly come back on another visit. The room size was listed, so we knew what to expect, and the website and other reviews make it clear that there are no TVs in the rooms and you collect your own amenities from the lobby. The location couldn't be more convenient, with most tourist spots and areas within walking distance and plenty of dining options nearby.

The location is excellent for getting around, and the shower was genuinely great, with strong water pressure. The bed was okay, though not especially comfortable. I had mixed feelings about my stay at The Royal Park Canvas. The rooms are very small and have little floor space. They seem to be going for a boutique feel with a record player and speaker, which sounds nice, but those take up room the space can't spare. It feels cramped instead of stylish. Fine if location matters most, but don't expect room to spread out or a real boutique experience.

I was extremely disappointed by how this was handled. Two months later, when I followed up, I was told they were “looking into it.” They asked for proof of my dad's accident, which I provided, but still declined the request. The whole situation and documentation were dealt with poorly, and the lack of compassion and customer care was upsetting. We thought the booking had been cancelled because we'd received a cancellation confirmation email. My dad had been in a serious accident around then, so we had a lot going on and trusted it was settled. When we didn't arrive, the hotel emailed to ask why. I explained what had happened and that we believed the booking was cancelled, but they charged my card $700 for the full five-night stay. I understand charging for the first night as a no-show, and I would have been willing to pay that. Charging for the entire booking without any discussion or flexibility felt very unreasonable.