Miho Y.
The front desk staff were genuinely kind, and their smiles helped make up for how let down I felt about the spa. I'm half Filipino and half Japanese, and although my Japanese isn't native-level, they were patient and welcoming with me. Still, the hotel doesn't look like the photos, and the website needs updating. I expected a hot bath, but it isn't operating anymore. The rooms feel old, and the air conditioner and tables were dusty. It wasn't exactly cheap, so I wish they'd at least clean better, even if a renovation isn't possible. I hope things improve for this hotel.
