Family Lodge Hatagoya Tatsuno

When I later contacted headquarters about another matter, I told them the whole story, and the person I spoke with agreed with me. I’d only learned then that the property managers were a married couple. That explained the male staff member I’d asked about whether MaxValu was to the left. He just said, “Yes, it’s over there,” without eye contact. Some people thought he was an unfriendly employee, but I realized he was the husband, and the couple had never said anything nice about me. The female manager’s way of speaking to me was unpleasant. Guests with pets apparently get an explanation, or warning, before entering the room. I was surprised, since I’d never encountered that at another pet-friendly place. I know some pet owners are rude, but she should change her condescending attitude, as if she’s merely allowing people to stay. She may not realize how unpleasant it is. Being told before the stay, “This is not a hotel just for pets,” felt completely unreasonable. They should stop offering pet-friendly plans. She didn’t say a word to my budgie, just glanced at him and ignored him. Her eyes seemed to say, “Don’t get him dirty.” The next day I asked about it. They said some owners leave dog poop in their rooms, which has nothing to do with me, and it was rude to badmouth other guests to me. I still had another day and wanted to use the inn’s other branches, so I tried to sort things out amicably. But when I mentioned a noticeable stain on the wall by the window, as if orange juice had spilled there, she said, “Huh? I clean every corner thoroughly...” That went nowhere. If she cleaned every corner, surely she’d notice a fairly large stain, and it should come off easily with a wet cloth. I felt there was no point explaining that her comments and her way of thinking were both the problem. Please do as you please. I’ll never use your services again. I can only hope they keep going their own way from their perspective, until one day they hit themselves on the head and realize what they’re doing.