Hotel Grand Arc Hanzomon

This has been a total disappointment, and I’m stuck here for a week. The hotel offers almost no services. Its restaurant bookings seem to go to people from outside, and when we came downstairs to eat, we were told it was full and that we should have made a reservation. Outside guests were still arriving, but we couldn’t be accommodated. There’s no room service either. After a long flight, I needed to stay in for calls, but I had to wait until I finished work or drink the bad coffee in the room. The mug had just been washed by the cleaning staff in the toilet, and they don’t bring clean ones up from downstairs. I got cold at night and asked for another duvet. They didn’t know what I meant, let alone bring one. This whole stay has been a nightmare.

The hotel has a cozy atmosphere, with a mix of vintage and slightly luxurious style. The restaurant inside was quick, and the food was lovely and delicious. I’d like to try staying in the rooms next time.

The room had a beautiful view, so ask for a Palace View room. This is my favorite hotel in Tokyo, thanks to its old-fashioned charm and the high quality of the service.

The facilities are very clean, and the location works perfectly if you want to be near the Imperial park. Breakfast could be better, and there’s no gym.