Starwood Hotels Kenya
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Luggage storage
- Available
- Languages
- Multi-language staff
- Smoking
- Smoke-free
Guest reviews
Recent reviews shared by hotel guests
Joshua B.
We had a family stay, and the affordable room had the basics we needed: a bed, toiletries, and a hot shower. The welcome at reception was warm and friendly. But service was slow, and the waitresses were sluggish. It took 15 mins to find a menu because not all the menus were updated. Breakfast was another struggle. They knew how many guests were staying overnight but hadn't planned for that number, so it was delayed and we didn't receive what they'd promised. When we asked about the service and how long the food would take, the waitress got offended. She also reacted badly to our requests to make the meal good, even though our reservation included bed and breakfast.
BENJAMIN K.
The rooms were clean and the service was good. They provide wifi, which made it feel like a real home away from home.
Joseph K.
The restaurant was a highlight, with tasty food and plenty of choices. I especially liked the breakfast buffet, which had fresh, high-quality options. The swimming pool was clean and well-maintained, and the fitness center had all the equipment needed for a workout. The location was convenient and close to popular attractions. My room was spacious, spotless, and well-equipped with modern amenities. It had elegant decor and a breathtaking view, and the bed was so comfortable that I slept well. On arrival, the staff gave me a warm welcome and excellent, attentive service. Check-in was smooth. My stay at Star Wood Hotel exceeded my expectations and was unforgettable. It offered a great mix of luxury, comfort, and service for business or leisure, and I highly recommend it. I'd definitely come back.
esther N.
The service was very poor. I waited more than 2 hours for food, then left without eating because it still wasn't ready. The waiters were rude!! Star wood should be a zero star.
Lucy W.
The rooms and food are superb, and the ambience and location are top notch. Loved the warm welcome.
Amenities
Everything available at this property
General Services
10 available- 24 Hour Reception
- Smoke Free Property
- Garden
- All Spaces Non Smoking (Public And Private)
- No elevators
- Luggage storage
- Laundry
- Concierge services
- Dry Cleaning
- Picnic area
Internet
1 available- Free Wi Fi
Parking
1 available- Parking
Meals
3 available- Breakfast
- Restaurant
- Bottled water
Business Services
2 available- Meeting and presentation facilities
- Conference Hall
Pool and beach
1 available- Outdoor pool
Room Amenities
5 available- Non Smoking Rooms
- TV
- Shower
- Slippers
- Toiletries
Languages
1 available- Multi Language Staff
What's nearby
Explore attractions, restaurants and transport around the hotel
16.8 km
16.9 km
1.8 km 23 min walk
1.3 km 16 min walk
Attractions
20- Kang'ere fall1.8 km 23 min walk
- Mukengeria falls3.5 km
- Munyu wa Ngugu - "Salt of the Earth" Spring3.5 km
- Mariru waterfall3.6 km
- Kiwe Waterfall3.9 km
Restaurants
18- Royal Annex1.3 km 16 min walk
- CliffNeck Restaurant Kerugoya1.4 km 18 min walk
- Chicken city fast foods1.5 km 18 min walk
- Silverspoon Kerugoya1.8 km 23 min walk
- Black Diamond Club2.6 km 33 min walk
Transit
13- KaratinaTrain16.8 km
- Matatu stageBus16.9 km
- Karatina Main Bus StationBus17.2 km
- SaganaTrain18.6 km
- Gakonya-Mukurweini Junction Bus StopBus20.1 km

Stay rules
Important conditions for your stay