Grand Hyatt Jeju

The service attitude and lack of warmth were the biggest disappointments for us as loyal Hyatt members. After arriving on a red-eye at 9:30am, we couldn’t check in until 3:00pm, so we sat in the bakery lounge area while looking at the menu and waiting. A staff member told us right away that we couldn’t sit there without buying something, rather than asking whether we needed help or wanted to order. It felt unwelcoming after a long overnight flight. We were in the Grand Suite (2 Twin Beds), yet seemed to be charged for nearly everything. When we asked for a few extra bowls for the family after ordering room service, we were told they would cost KRW 5,000. That struck us as petty and out of line with the hospitality we expect from a Hyatt. We understand hotels have policies, but expected better guest care. We wouldn’t choose to return.

Both pools were great, and our room was spacious, wonderfully clean, and had a great view. There was plenty to do and see in this impressive hotel. We spent four nights there, and every staff member was professional and made us feel respected as guests. We had dinner at restaurant 8 on the first night. The food was great and the service outstanding. Breakfast was unlike any buffet I’ve had before, with an unbelievable range of fresh, delicious food. Thanks to the staff for making the stay memorable. If I’m back in Jeju, I’ll most certainly stay here again.

The restaurant manager gave me chocolates as an apology after a problem with my lunch booking, which I appreciated. I also liked the bottle of wine offered for my long stay, though I don’t drink and would have preferred to choose the gift. The room itself was great. This was a beautiful, very large hotel, but it had no lobby waiting area. When my credit cards caused an issue at the beginning, my elderly mother had to stand waiting for a long time. That was unacceptable for such a big hotel. There was no bathroom scale or luggage scale, either. I was also surprised and disappointed that use of the public bath cost extra, given the room price. Breakfast had lots of options, but I didn’t find the quality or taste especially high. Since 99% of the guests seemed to be Chinese tourists, perhaps the food was catered to their tastes. Lunch was a little better, with more seafood, though I still felt the cooked dishes needed improvement.

The service was warm and attentive, and everything felt thoughtfully done and high quality. Our room was huge and beautifully designed, with stunning city and ocean views, especially at night. The gym is one of the best I’ve seen in a hotel, and the outdoor pool was relaxing and amazing. I was honestly blown away by my stay at Grand Hyatt Jeju and would absolutely return.