Hotels in ALMATY, KZ
InterContinental Almaty Hotel
Family friendly
About this property
Here’s the hotel you always dreamed of: hotel "InterContinental Almaty Hotel" is located in Almaty. This hotel is located in the center of the city. Before going to bed, you can walk around the main landmarks of the city. You can take a walk and explore the neighbourhood area of the hotel — Republic Square, Presidential Palace and National Museum of Kazakhstan.
Location
Spend an evening in a nice atmosphere of the bar. It’s time to have a nice meal! Stop by the restaurant. Free Wi-Fi on the territory will help you to stay on-line. If you travel by car, you can park in a parking zone.
The following services are also available for the guests: a massage room and a hamam. Sports fans are going to love a fitness center and a gym. Swimming fans are going to enjoy a pool and an indoor pool. For the free movement around the city, the hotel offers a transfer for you.
Accessibility: there is an elevator/lift. At the guests’ disposal, there’s also a laundry, dry cleaning, an ATM, ironing and press. The staff of the hotel will be happy to talk to you in English and Russian.
At the hotel
Guests will find the following in the room: a TV and a mini-bar. The room equipment depends on its category.
Room amenities
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Parking
- Available
- Breakfast
- Available
- Extra bed
- KZT 16800 per guest/night
- Reception
- 24/7
- Pets
- Not allowed
- Accessibility
- Wheelchair accessible
- Late checkout
- Available for a fee
- Luggage storage
- Available
- Languages
- Russian, English
- Children
- Family friendly
- Room types
- 4
Room Information
Rooms
1 / 6 Classic Club Lounge Access Double room
- 2 guests
- full double bed
- air-conditioning
- bath
- bathrobe
- blackout-blinds
- desk
- fitness
- fridge
- hairdryer
- heating
- high-speed-internet-access
- iron
- mini-bar
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1 / 6 Classic Club Lounge Access Twin room
- 2 guests
- twin beds
- air-conditioning
- bath
- bathrobe
- blackout-blinds
- desk
- fitness
- fridge
- hairdryer
- heating
- high-speed-internet-access
- iron
- mini-bar
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1 / 6 Classic Double room
- 2 guests
- full double bed
- air-conditioning
- bath
- bathrobe
- bedsheets
- blackout-blinds
- desk
- fan
- fireplace
- fitness
- hairdryer
- heating
- high-speed-internet-access
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1 / 6 Classic Twin room
- 2 guests
- twin beds
- air-conditioning
- bath
- bathrobe
- blackout-blinds
- desk
- fitness
- hairdryer
- heating
- high-speed-internet-access
- iron
- mini-bar
- mirror
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Guest reviews
Recent reviews shared by hotel guests
Guest Rating
9.4/10
Excellent Featured review
Julien M.
6/10
The Club Lounge was the best part of my recent stay at InterContinental Almaty. Service there was great, the staff were friendly, and it was handy for breakfast and evening snacks. The room was clean and nice, but smaller and more basic than I expected at this level. Communication with staff over WhatsApp worked perfectly once I’d checked in, and they were responsive and helpful. It’s odd that the feature only becomes available after check-in. I’d like IHG to offer pre-arrival messaging like Hilton and Bonvoy. A few things fell short. The hotel advertises two free laundry pieces per day, but staff denied that benefit when I asked. I’m a Royal Ambassador and Diamond Elite member, and was surprised not to get an upgrade. The property feels old and could use renovation, especially next to other InterContinentals. The pillows were small and hard; I asked for larger ones, but none arrived. The thermostat stayed around 21°C even though staff said it could go down to 18°C, so sleeping was uncomfortable. The staff were kind and professional, especially in the Lounge, but the building’s condition and some management policies were below what I expected. IHG needs to update the property and its communication tools to keep up with Almaty’s competitors.
Eoin M.
10/10
The one thing I’d change is having someone greet guests and help with their bags when they arrive. Otherwise, we had an excellent stay. The hotel is a little old, as others have mentioned, but everything worked for us. Reception service was excellent, and we really enjoyed the breakfast and the food and drinks in the lounge.
Mert Y.
10/10
The breakfast was outstanding, easily one of the best I’ve had at a hotel. Staff were friendly, polite, and helpful, which made a big difference. The rooms are a little dated but still feel luxurious and comfortable. The spa was sufficient, and while the massage was expensive, I still found it very enjoyable and relaxing.
James M.
10/10
Almaty traffic makes the central location a real advantage, especially since some other high-end hotels are outside the center and can be inconvenient. I’ve stayed at Intercontinental properties in several countries, and this is one of the best. The hotel is well built, with excellent soundproofing, solid, attractive furniture, and a thoughtful layout. My room was spotless, and housekeeping did a great job, with nice touches and amenities. Everyone I dealt with was kind and responsive. Breakfast was a magnificent spread with Western and local choices, and I especially liked the chicken yoghurt soup. A real gem, highly recommended for business and luxury travelers.
Surya W.
4/10
The location here is great, it’s much quieter than the Ritz Carlton, and the layout feels like a normal hotel. At the Ritz, the lobby is on the 30th floor and you have to take a separate elevator back down to lower-floor rooms. That setup feels like a prison, and the Ritz is in a terrible location, despite its fantastic staff and some of the best service I’ve experienced. The Intercontinental is super well located, but the rooms are mediocre and shabby, the breakfast is only decent, and the service is bad. No one helped with our bags or even held the door while we struggled to get them out. There was no service at breakfast, no welcome for super elite status guests, and no upgrades. It was simply a very disappointing stay.
Amenities
Everything available at this property
100 Facilities
General Services
67 available- ATM
- Shopping on site
- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Currency exchange
- Heating
- Newspapers
- Room service
- Safe (in room)
- Ironing
- Laundry
- Dry Cleaning
- Luggage storage
- Iron
- Shuttle
- Airport transportation
- Hammam
- Family/Kid Friendly
- Extra decontamination measures
- Year of construction
- Year of most recent renovation
- Total number of rooms
- Number of floors (main building)
- Single rooms
- Twin rooms
- Junior suites
- Apartments
- Executive rooms
- Superior rooms
- hotel
- American Express
- Diners Club
- MasterCard
- Visa
- Maestro
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Ski slopes
- Entertainment Area
- Electric vehicle charging station
- Check In Hour
- Check Out Hour
- Late Check Out
- Car hire
- Transfer service
- Airport Shuttle
- Laundry service
- Multilingual staff
- 24 Hour Security
- Bellboy service
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Cloakroom
- Lift access
- Garden
- Terrace
- Concierge
- Sun terrace
- Luggage room
- Clothes dryer
- BBQ facilities
- Café
- Non Smoking Area
Accessibility
2 available- Accessible rooms
- Wheelchair Accessible
Internet
3 available- Free Wi Fi
- Free internet
- Wi Fi
Parking
3 available- Parking
- Car park
- Secure parking
Meals
9 available- Minibar
- Bar
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Restaurant
- Restaurant (buffet style)
- Vending machine
- Dining area
Business Services
1 available- Conference Hall
Recreation & Wellness
2 available- Massage
- Beauty services
Pool and beach
2 available- Swimming pool
- Indoor Pool
Sports
3 available- Fitness facilities
- Gym
- Golf course
Pets
1 available- Pets Not Allowed
Room Amenities
5 available- Family room
- Cable TV
- TV
- Toiletries
- Towels and bed linen
Languages
2 available- Russian
- English
What's nearby
Explore attractions, restaurants and transport around the hotel
60 places nearby
Closest Bus Телецентр
159 m 2 min walk
Closest Airport Алматы Халықаралық Әуежайы
15.2 km
Top attraction nearbyIndependence Monument (Golden Warrior Monument)
431 m 5 min walk
Dining nearby 20 Restaurants
90 m 1 min walk
Attractions
20- Independence Monument (Golden Warrior Monument)431 m 5 min walk
- Central State Museum of the Republic of Kazakhstan742 m 9 min walk
- Abay Kunanbaiuly Monument1.5 km 19 min walk
- Abilkhan Kasteev State Art Museum1.8 km 22 min walk
- St Nicholas Cathedral1.8 km 22 min walk
Restaurants
20- J Bar90 m 1 min walk
- ПП Десерты Алматы-Астана97 m 1 min walk
- Winkey Steak and Street Food171 m 2 min walk
- Sekirov223 m 3 min walk
- healpies.almaty248 m 3 min walk
Transit
20- Алматы Халықаралық ӘуежайыAirport15.2 km
- ТелецентрBus159 m 2 min walk
- Площадь РеспубликиBus180 m 2 min walk
- Наурызбай батырBus305 m 4 min walk
- Акимат Города АлматыBus332 m 4 min walk
Stay rules
Important conditions for your stay
Check-in14:00 – 15:00Front desk timing
Check-out12:00Departure timing
Fees and optional services
Baby cot
Baby cot (1 available) - Free
Extra beds
Extra bed (1 available) - Extra charge may apply
Transfers
One-way Airport shuttle - Extra charge may apply
Rules and eligibility
Children
Ages 0-17 - Extra bed available
Visa support
Visa support is available through the property