Ramada by Wyndham Downtown Beirut

Everyone was welcoming as soon as I arrived, and the staff were friendly and ready to help whenever I needed anything. The service felt caring and made me comfortable throughout my stay. I had a great experience and would recommend this hotel.

The most upsetting part was what happened to the Christmas sweets we left for storage. We checked in 2.5kg of specialty sweets, then at checkout were told staff had “accidentally” served them at the breakfast buffet. A staff member tried to pay us from his own pocket so the hotel wouldn't find out. We were left without the sweets for a Christmas lunch invitation and had no time to replace them. I need to clarify the hotel's account of the dessert incident. It was knefe with soiree bread, made only on request, and bought in Zahle, not Shtoura. The shop can confirm this. The source of purchase doesn't change that it was ours and should have been returned. The employee said he was acting on his own “personal responsibility.” No manager came to apologize or oversee the matter. We got only a few minutes' notice before leaving, and no replacement or meaningful help was arranged beyond basic reimbursement. I also find it alarming that the hotel's response presents a staff member handing $45 in cash to a guest at their car, without a manager or supervisor present, as standard procedure. A mistake like this should be handled by management, not settled on the sidewalk by an employee acting alone. I urge you to check the security footage and internal communications. The team's report lacks transparency, and I expect better accountability and honesty from a hotel of this reputation. We stayed at Ramada by Wyndham Lebanon from Dec 24-25. Amira was professional and helpful during booking, arranging connected executive and standard rooms, but the stay itself was very disappointing. I requested two cribs for my 7-month-old and 2-year-old. They weren't ready on arrival, and when they were brought up, the green one was visibly dirty. Hygiene for infants is non-negotiable. We had prior confirmation of an extra bed for our helper, yet the floor staff insisted it was impossible, and we had to argue to get what had already been promised. On the morning of the 25th, there was a strong burning electrical smell from the bathroom lights, a serious safety concern with young children. The warm initial welcome and Amira's professionalism were appreciated. She was the only staff member who was truly helpful; the rest of the team's handling of the sweets issue was unacceptable. My husband is a doctor and I'm an architect, and as frequent international travelers we have high expectations for branded hotels. We've never encountered this degree of misinformation about a service failure. The coordination, hygiene, and safety fell short of what I expected from the Wyndham brand.

The location made the stay especially enjoyable, with restaurants, cafés, and mini markets all within walking distance. The rooms were clean and the service was amazing. Special thanks to Amira and ahmed. 🤍

The hotel is nice and quiet, and the location is great. I had a very good stay, with a clean, comfortable room.