noah W.
I arrived at 6:30 PM and spent two hours outside in the rain because nobody was there to check me in. The front desk staff leave at 5 PM, a cutoff that was never mentioned on Agoda, where I booked with payment due at check-in. They canceled my reservation without telling me, and nobody followed up despite four calls. When someone finally answered, they said they’d arrive in 30 minutes, but never showed. After more calls, I was told the booking had been canceled. They later claimed they’d messaged me about the check-in deadline, but I got no email or text. It felt like the manager simply didn’t want to work after 5 PM. The worst customer service I’ve ever experienced. Stay away.
