Riad Khadija Mille et une Nuit

I booked one night through Amex for the wrong date and requested a refund right away, while I was still within the cancellation period. Amex tried contacting the riad several times, but got no response or was told to wait for an email. They only replied after the cancellation deadline had passed, then refused to refund me on the grounds that the deadline was over. It felt like deliberate stalling and was extremely unfair. Communication and management were disappointing, and I wouldn't recommend them.

The water takes a couple of minutes to heat up, probably because it runs on solar power, but then it gets as hot as you want. I found it a good value, with a fun atmosphere and attentive, polite staff. I know some people have had problems, and their ratings seem pretty harsh, but I had a nice stay at this riad.

Salam Aleikum. We spent two weeks at this riad, and it was our first trip to Morocco. We had a beautiful time in Rabat and won't forget the kind people we met. The staff were lovely, and we had a lot of fun with them. Breakfast was both very good and generous, giving us plenty of energy to explore the Medina right next door. Thank you ❤️

I paid for 14 nights at Riad Khadija Mille et Une Nuit but never spent even one night there. On the first day I tried to contact the manager, who wasn't available. I immediately reached out to Expedia to explain and ask to cancel, but the property wouldn't cooperate or offer a refund. I find it very unfair to pay for 14 days of service without using a single night. Expedia gave me a small goodwill credit, but the property kept the whole payment. The management was unresponsive and customer service poor, and they wouldn't accommodate me when a problem came up. Travelers should know about this. I don't recommend the property.