Mariam B.
Nothing about this stay went well. We were there for 2 days, and the worst hotel experience I've ever had. The official website says ice skating is free, but once we arrived we were told we had to pay. It seemed like nothing there was actually free. The entertainment facilities weren't working either. We went to the jacuzzi, which was meant to be free for 1 hour, but the water was cold and unusable. Staff told us the manager would come in 5 minutes after we asked for help. We waited downstairs for exactly 1 hour, until our free time was up, and nobody showed. We never got to use the jacuzzi, and our complaint was ignored. That evening my friend ordered a burger with tomatoes, lettuce, and other ingredients. Instead, they brought French fries and two meat patties. They said that's what they call a hamburger. We sent it back, but the replacement was only meat in homemade bread, and the French fries had vanished from the plate. It was ridiculous and a really bad experience. I don't recommend going there.
