Hotel Jardin Cancun

I’m in room 23 and have had a very good stay so far. Marisol at the front desk has been pleasant, always smiling, and really helpful. She booked my sightseeing trips around Cancun and helped with other things I needed to be comfortable here. The other staff have been nice and helpful too, though they hardly speak any English. I hope things stay this good until I leave on the 10th. A microwave, coffee maker, and mini fridge in the rooms would make this an almost perfect place to stay. They’d be a small investment.

This isn’t a place for anyone who wants quiet or sleep. The basic room had old, broken, used furniture, and the guy at reception seemed to think it was a club, playing loud music on the TV at midnight.

What I found in the room didn’t match the introduction or ads. There were roaches, no electrical outlet for charging my phone, and I couldn’t get the TV to work. The young woman at the night desk was mean and unhelpful, though the two men working during the day were nice. The hotel is in a hidden, poor, stressed neighborhood where I felt unsafe. It seemed to be a locals-only hotel, with no tourists in the neighborhood. I won’t stay here again or recommend it.

They welcomed me warmly, and everyone was nice. I stayed in room 13 and met Marisol at reception. She was sweet and accommodating, and I’m glad I met her.