Hotel Franco By Rotamundos

I DO NOT RECOMMEND IT! The service was terrible. The beds have fleas, there are bugs inside, and the place smells awful and damp. The sheets were stained, and there was no hot water or TV because the cable had been cut off.

It looks very nice from outside, but I don't recommend staying here. The room smelled strongly of mustiness, and the heavy insecticide odor made me fear for my life because of what happened at another hotel. There was no TV because they hadn't paid for the cable and it had been cut off. The air conditioners didn't work properly. I couldn't sleep in the single room and asked for my money back. The owner moved me to a triple room, but it smelled even worse. She refused to refund me, even though I hadn't been there for two hours or used the room, I'd only just walked in. The sheets were dirty and stained with urine, and there was grime and cobwebs everywhere: on the pictures, floor, and around the furniture. There were ants even on the beds. And then they hand you an envelope with a little note saying, “Thank you for your tip.” They're the ones who should be paying to stay there.

It would be fine for one night, but the room needs some maintenance and the staff could give more personal attention. Small things were missing or not working: there was no toilet paper, and the sink in one room didn't work.

The staff are friendly, the price is affordable, and there's air conditioning. The mattress was too hard for my liking and uncomfortable to sleep on. In room 2, ants were coming through a hole. The staff kindly gave me insecticide when I asked, but it only helped temporarily and didn't get rid of the problem.