Fairmont Heritage Place Mayakoba
About this property
Here, you’ll be enjoying yourself all the time. Resort "Fairmont Heritage Place Mayakoba" is located in Playa del Carmen. This resort is located in 8 km from the city center. You can take a walk and explore the neighbourhood area of the resort. Places nearby: Xcaret Eco Theme Park, Wet n' Wild and El Rey Ruins.
Popular facilities
Good to know
- Check-in
- From 16:00
- Check-out
- Until 12:00
- Breakfast
- Available
- Reception
- 24/7
- Pets
- Allowed
- Accessibility
- Wheelchair accessible
- Languages
- Multi-language staff
- Smoking
- Smoke-free
Rooms
Reference price
1 / 6 3 Bedrooms Mid Floor Residence
- Private bathroom
- air-conditioning
- bathrobe
- blackout-blinds
- coffee
- desk
- dining-area
- dishwasher
- fan
- fridge
- hairdryer
- hypoallergenic
- iron
3 Bedrooms Mid Floor Residence: Room Amenities
- kitchen
- microwave
- patio
- pets-allowed
- private-bathroom
- safe
- slippers
- tea-or-coffee
- telephone
- toiletries
- towels
- tv
- wardrobe
- water
- wi-fi
- workstation
1 / 6 4 Bedrooms Penthouse Residence
- Private bathroom
- air-conditioning
- bathrobe
- blackout-blinds
- coffee
- desk
- dining-area
- dishwasher
- fan
- fridge
- hairdryer
- hypoallergenic
- iron
4 Bedrooms Penthouse Residence: Room Amenities
- kitchen
- microwave
- patio
- pets-allowed
- private-bathroom
- safe
- slippers
- tea-or-coffee
- telephone
- toiletries
- towels
- tv
- wardrobe
- water
- wi-fi
- workstation
1 / 6 3 Bedrooms Residence
- Private bathroom
- air-conditioning
- bathrobe
- blackout-blinds
- coffee
- desk
- dining-area
- dishwasher
- fan
- fridge
- hairdryer
- hypoallergenic
- iron
3 Bedrooms Residence: Room Amenities
- kitchen
- microwave
- patio
- pets-allowed
- private-bathroom
- safe
- slippers
- tea-or-coffee
- telephone
- toiletries
- towels
- tv
- wardrobe
- water
- wi-fi
- workstation
1 / 6 3 Bedrooms Penthouse Residence
- Private bathroom
- air-conditioning
- bathrobe
- blackout-blinds
- coffee
- desk
- dining-area
- dishwasher
- fan
- hairdryer
- hypoallergenic
- iron
- kitchen
3 Bedrooms Penthouse Residence: Room Amenities
- microwave
- patio
- private-bathroom
- safe
- slippers
- tea-or-coffee
- telephone
- toiletries
- towels
- tv
- wardrobe
- water
- wi-fi
- workstation
Guest reviews
Recent reviews shared by hotel guests
The billing issue was frustrating during our January 2026 visit, but senior leadership took it seriously, spoke with me directly, and resolved all my concerns thoughtfully and professionally. I appreciate their effort to make things right and restore my confidence in the experience. We stayed in a three-bedroom residence at Fairmont Heritage Place Mayakoba. The grounds were immaculate, the beach and pools beautiful, and the residence spacious and well appointed. Rodrigo and Fernando gave attentive, proactive butler service that really added to our stay. It's a beautiful resort with a strong on-property team, and I look forward to coming back with my family.
We had a lovely girls' trip at Fairmont Mayakoba. The property was clean and well kept, with plenty of restaurants and activities. Five stars!
We've had another wonderful stay at Fairmont Heritage Place Mayakoba in Riviera Maya, Mexico. The residences are superb, and care from the friendly, attentive staff is evident throughout the property, both in the residences area and elsewhere. The facilities, food, and activities are all outstanding. This place is a real gem.
We've now stayed at Fairmont at mayakoba three times, with the last two visits at Fairmont Heritage Place, and it was amazing again. The roomy, luxurious stay is lovely, but the service is the best part. Monica Cervantes helped our family before and during both recent stays. She was excellent, prompt, and invaluable in making them special. We had great food, golf, experiences, and stellar service.
We had a great time at Gaia and Tauro, where Angel was a fantastic waiter. We also enjoyed delicious breakfasts, lunches, and poolside food at Las Brisas. Dmitri, Alexander, Angel, and Felipe all helped make those meals a pleasure, and service from the staff was impeccable every day. Our four-bedroom villa at Fairmont Heritage Place was comfortable, thanks in large part to Edgar and Ali. They helped arrange trips, restaurants, and shopping whenever we contacted them. At Fairmont Spa, Margarita and Mindy put us at ease right away during our fantastic massages. Luis and Sandy carefully taught us macrame one afternoon, and we were pleased with the decorations we made. It was a fantastic holiday, and we'd love to return.
Amenities
Everything available at this property
General Services
41 available- Shopping on site
- Computer
- 24 Hour Reception
- Elevator/lift
- Currency exchange
- Smoke Free Property
- Security guard
- Newspapers
- Ticket assistance
- Garden
- Terrace
- Outdoor furniture
- Room service
- Laundry
- Concierge services
- Dry Cleaning
- Tour assistance
- Barbecue grill(s)
- Barbeque
- Extra decontamination measures
- Contactless Check In And/Or Check Out
- Additional Measures Against COVID 19
- Total number of rooms
- Number of floors (main building)
- Villas
- hotel
- American Express
- MasterCard
- Visa
- Local and international calls
- Laundry service
- Day Care Centre
- Multilingual staff
- Bellboy service
- Air conditioning in public areas
- Hairdressing salon
- Green Key (FEE)
- Special dietary options
- Snacks
- LGTBIQ friendly
- Aerobics
Accessibility
3 available- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Internet
2 available- Free Wi Fi
- Wi Fi
Parking
3 available- Electric car charging
- Parking
- Car park
Meals
13 available- Bar
- Breakfast
- Restaurant
- Snack bar
- Air conditioning in Restaurant
- Breakfast room
- Breakfast served to the table
- À la carte lunch
- À la carte dinner
- Breakfast and dinner
- Breakfast and lunch
- Gluten Free Meals
- Vegetarian meal
Business Services
2 available- Business center
- Conference Hall
Recreation & Wellness
7 available- Sauna
- Spa
- First Aid Kit
- Massage
- Spa treatments
- Beauty salon
- Spa centre
Pool and beach
9 available- Swimming pool
- Beach facilities
- Private beach
- Pool facilities
- Beach/pool towels
- Public beach
- Children swimming pool
- Private pool
- Outdoor freshwater pool
Sports
4 available- Water sport facilities
- Golf course
- Fitness facilities
- Gym
Children
1 available- Babysitting and childcare
Pets
1 available- Pets allowed
Room Amenities
1 available- Toiletries
Languages
1 available- Multi Language Staff
What's nearby
Explore attractions, restaurants and transport around the hotel
1.9 km 24 min walk
42.6 km
5.2 km
2 m 1 min walk
Attractions
20- Xca-Ha Park5.2 km
- Playa 885.4 km
- Dolphin Discovery Playa del Carmen6.8 km
- Playa Mamitas7.3 km
- Portal Maya8.7 km
Restaurants
20- El Puerto2 m 1 min walk
- La Cantina6 m 1 min walk
- Tauro Steakhouse90 m 1 min walk
- Café Maya102 m 1 min walk
- CASA CLUB133 m 2 min walk
Transit
20- Aeropuerto Internacional de CancúnAirport42.6 km
- Federal y Av Xel-HaBus1.9 km 24 min walk
- Bepensa - Federal y Av XcalacocoBus2.3 km 29 min walk
- Bepensa - Federal y Av XcalacocoBus2.5 km 31 min walk
- El Petén - Av Xel-Ha y Av CarmenBus2.5 km 32 min walk
Stay rules
Important conditions for your stay
Fees and optional services
Deposit
Pet deposit required
Hotel information
- Total rooms
- 34
- Floors
- 4
- Last renovated
- 2015
Electricity
- Voltage
- 127 V
- Frequency
- 60 Hz
- Socket types
- A
