Hotels in Playa del Carmen, MX
Sandos Caracol Eco Resort Select Club Adults Only - All Inclusive
Family friendly
About this property
Here, you’ll be enjoying yourself all the time. Resort "Sandos Caracol Eco Resort Select Club Adults Only - All Inclusive" is located in Playa del Carmen. This resort is located in 5 km from the city center. You can take a walk and explore the neighbourhood area of the resort — Xcaret Eco Theme Park, Wet n' Wild and Xel-Ha Water Park.
Location
Spend an evening in a nice atmosphere of the bar. You can stop by the restaurant. Free Wi-Fi on the territory will help you to stay on-line. If you travel by car, you can park in a parking zone.
Also, the following services are available for guests at the resort: a massage room, a sauna and a spa center. Guests who love doing sports will be able to enjoy a fitness center, a table tennis area and a diving club. Swimming fans are going to enjoy an aquapark, an indoor pool and an outdoor pool. Children will be happy, there is a playroom for them.
To book an excursion, consult the tour assistance desk of the resort. The staff of the resort will order a transfer for you. Accessible for guests with disabilities: the elevator helps them to go to the highest floors. At the guests’ disposal, there’s also a laundry, dry cleaning, car rental, a safe-deposit box and a concierge.
The staff of the resort will be happy to talk to you in English and Spanish.
At the resort
The room is warmly decorated and has everything you need to have a rest after a long eventful day. There is a shower, a mini-bar and slippers. Please note that the listed services may not be available in all the rooms.
Room amenities
Popular facilities
Good to know
- Check-in
- From 15:00
- Check-out
- Until 12:00
- Reception
- 24/7
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Languages
- Spanish, English
- Children
- Family friendly
Rooms
Choose dates to see live prices
Reference price
1 / 6 Deluxe Single Club Suite
- 1 guest
- Private bathroom
- air-conditioning
- coffee
- hairdryer
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
- tv
1 / 5 Superior Single Club Suite
- 1 guest
- Private bathroom
- air-conditioning
- coffee
- hairdryer
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
- tv
1 / 6 Club Penthouse Suite
- Private bathroom
- air-conditioning
- coffee
- hairdryer
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
- tv
1 / 1 1 Bedroom Suite
- Private bathroom
- air-conditioning
- coffee
- hairdryer
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
- tv
Guest reviews
Recent reviews shared by hotel guests
9.4/10
10/10
The specialty restaurants need to be booked ahead, and getting a reservation was quite difficult. I wish Sandos Caracol Nature Resort made that process easier for guests. I was there with my mom for my birthday and Chinese New Year, and we had a really pleasant visit. The resort sits in a beautiful jungle setting with wildlife all around, which made it feel relaxing and different. Staff throughout were warm and welcoming. We also found the food good overall, with lots of choices at the buffet and restaurants. It was a lovely way to celebrate with my mom, and I'd recommend it to people who enjoy nature and a restful resort atmosphere.
10/10
For our first family holiday, Sandos Caracol had everything we wanted, from animals and water slides to evening shows and fancy dining. Our best meal was hands down at Los Liros. The food was fantastic, and the service was top notch. Lizeth was such a pleasant, welcoming host, while Julien and Ricardo were quick, friendly, and generous with the pour. The manager even came by to ask how we were doing. I'll definitely book again before we leave. ⭐️⭐️⭐️⭐️
10/10
Axel and Diego made the petting zoo a great experience for my daughter. They explained that all the animals are rescues and taught the kids how to treat them respectfully, while letting them feed the pigs, sheep, and rabbits. My daughter loved it. The area was regularly cleaned and well maintained, so I felt comfortable letting her sit and enjoy herself. I'd recommend it to families with children who love animals.
8/10
The Italian restaurant was amazing, and the rooms, property, and water park were great. Our girls loved seeing the wildlife. There's plenty of walking, but we didn't mind, and there was never a dull moment. Food and entertainment could be better, though. The kids would have liked more activities before the 9 PM shows, although they did enjoy the mini disco. Booking a la carte restaurants through the app at midnight is a hassle. A better system would make this a five out of five.
10/10
I had my most pleasant experience at Sandos Resort in the spa. Genny gave me a wonderful, thoroughly relaxing massage and took her time with it. I'm so grateful to her. Axel, my spa guide, was attentive and kind, and every staff member I met greeted me with a smile. I really enjoyed my visit and definitely recommend the spa.
Amenities
Everything available at this property
59 Facilities
General Services
31 available- Shopping on site
- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Smoking areas
- Currency exchange
- Security guard
- Gift shop
- Express Check In/Check Out
- Garden
- Laundry
- Safe Deposit Box
- Concierge services
- Dry Cleaning
- Luggage storage
- Telephone
- Car rental
- Airport transportation
- Tour assistance
- Nightclub
- Hiking
- Fishing
- Water park
- Windsurfing
- Diving
- Snorkelling
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Additional Measures Against COVID 19
Accessibility
1 available- Accessibility features
Internet
1 available- Free Wi Fi
Parking
2 available- Parking
- Parking nearby
Meals
5 available- Minibar
- Bar
- Coffee/tea for guests
- Restaurant
- Bottled water
Business Services
1 available- Conference Hall
Recreation & Wellness
3 available- Massage
- Sauna
- Spa
Pool and beach
2 available- Indoor Pool
- Outdoor pool
Sports
5 available- Bike rental
- Table Tennis
- Tennis court
- Fitness facilities
- Golf сourse (within 3 km)
Children
1 available- Playroom
Room Amenities
5 available- Family room
- Cable TV
- Hairdryer
- Shower
- Slippers
Languages
2 available- Spanish
- English
What's nearby
Explore attractions, restaurants and transport around the hotel
60 places nearby
Closest Bus Parque Nicte-Ha - Av 15 Nte y C Suárez
1.1 km 14 min walk
Closest Airport Aeropuerto Internacional de Cancún
45.6 km
Top attraction nearbyPlaya Mamitas
4.3 km
Dining nearby 20 Restaurants
108 m 1 min walk
Attractions
20- Playa Mamitas4.3 km
- SAYAB Planetario de Playa del Carmen5.0 km
- Playa del Carmen Lighthouse5.1 km
- 3D Museum of Wonders5.2 km
- Museo Frida Kahlo Playa Del Carmen5.2 km
Restaurants
20- Fogo de Brazil108 m 1 min walk
- El Templo Teppanyaki181 m 2 min walk
- Sandos Caracol - El Templo201 m 3 min walk
- La Laguna228 m 3 min walk
- Los Lirios275 m 3 min walk
Transit
20- Aeropuerto Internacional de CancúnAirport45.6 km
- Parque Nicte-Ha - Av 15 Nte y C SuárezBus1.1 km 14 min walk
- Av 15 Nte y C BarreraBus1.5 km 18 min walk
- Bepensa - Federal y Av XcalacocoBus1.6 km 21 min walk
- Av 15 Nte y C PintoresBus1.6 km 21 min walk
Stay rules
Important conditions for your stay
Check-in15:00
Check-out12:00
Hotel information
- Total rooms
- 16
Electricity
- Voltage
- 127 V
- Frequency
- 60 Hz
- Socket types
- A