Hotel Elena
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Pets
- Not allowed
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Languages
- Spanish, English, Multi-language staff
- Smoking
- Smoke-free
- Children
- Family friendly
- Room types
- 4
Room Information
Rooms
1 / 4 Standard Quadruple room
- 4 guests
- Private bathroom
- desk
- fan
- hairdryer
- private-bathroom
- safe
- shower
- telephone
- towels
- tv
- water
- wi-fi
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1 / 5 Deluxe Double Suite
- 2 guests
- full double bed
- Private bathroom
- hairdryer
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
- tv
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Standard Double room
- 2 guests
- full double bed
- Private bathroom
- desk
- fan
- private-bathroom
- safe
- shower
- telephone
- towels
- tv
- water
- wi-fi
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1 / 2 Superior room
- Private bathroom
- desk
- fan
- private-bathroom
- safe
- shower
- telephone
- towels
- tv
- water
- wi-fi
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Guest reviews
Recent reviews shared by hotel guests
Andrea V.
I arrived two hours before my reservation and was told by an employee that they had no booking for me. Now they’ve taken money from my bank account, claiming I didn’t show up. I’ve contacted them, but nobody has resolved it. They should train their staff better. There must be camera footage of me arriving early. This has caused me real harm, and I think they deserve to be sued for defamation and damages.

Polly W.
The location is handy for the central square, and the showers have strong pressure. Staff also helped us book a taxi. But we paid for a balcony room and got one with no outside windows. It was humid, and the plastic-like pillows crinkled when we lay down. Noise came through from the hallway and from staff downstairs late at night, and the breakfast bread was stale. For this price, I think you can find somewhere better.
Florence B.
The staff were welcoming, and the location was great. We liked having an outdoor area, and the light breakfast was just right. The sheets and towels were clean, though they could use an update.
I R.
It’s a good spot by the main attractions and the price is competitive, but the stay was rough. The old historic building has been divided into rooms in a way that ignores its original layout, which felt like a shame. Our room smelled damp, was cold and humid, and there’s no heating. It also lacked many standard hotel touches. Across the street, a very loud bar stays open until early morning, so sleep is hard. Staff went through my belongings and didn’t seem to understand hospitality. This place could be a luxury hotel, but it feels like the owner left it to someone without much idea how to look after guests.
Kai B.
We liked this little Hotel. It was clean and ready for us, the front desk service was kind, and though she didn’t speak English, she used Google translator for anything important. Breakfast was modest but a nice start, and we could leave our bags as long as we needed. The rooms don’t block sound well. One evening, the front desk man had a friend over and played something loudly on a TV or phone, which wasn’t nice. Also, there was a nail hidden in the bathroom door in room 16. I stepped on it and badly hurt my foot. It’s a small detail, but worth mentioning.
Amenities
Everything available at this property
General Services
34 available- 24 Hour Reception
- Smoke Free Property
- Security guard
- Ticket assistance
- Terrace
- Express Check Out
- Outdoor furniture
- No elevators
- Laundry
- Safe Deposit Box
- Concierge services
- Dry Cleaning
- Luggage storage
- Microwave oven
- Tour assistance
- Temperature control for staff
- Extra decontamination measures
- Temperature control for guests
- Contactless Check In And/Or Check Out
- Additional Measures Against COVID 19
- Total number of rooms
- hotel
- Check In Hour
- Check Out Hour
- Room service
- Laundry service
- Multilingual staff
- Bellboy service
- Concierge
- Luggage room
- Clothes dryer
- Snacks
- Non Smoking Establishment
- Minimum Check In Age
Accessibility
1 available- Wheelchair Accessible
Internet
2 available- Free Wi Fi
- Wi Fi
Parking
2 available- Parking
- Car park
Meals
4 available- Coffee/tea for guests
- Breakfast
- Restaurant
- Snack bar
Recreation & Wellness
1 available- First Aid Kit
Pets
1 available- Pets Not Allowed
Room Amenities
1 available- Family room
Languages
3 available- Spanish
- English
- Multi Language Staff
What's nearby
Explore attractions, restaurants and transport around the hotel
470 m 6 min walk
557 m 7 min walk
305 m 4 min walk
14 m 1 min walk
Attractions
20- Chapel of the Rosary, St. Dominic’s Temple305 m 4 min walk
- Artist Quarter400 m 5 min walk
- Zócalo de Puebla410 m 5 min walk
- Parian market418 m 5 min walk
- Catedral de Puebla493 m 6 min walk
Restaurants
20- Super Cemitas Santa Clara14 m 1 min walk
- Taquería Los Ángeles43 m 1 min walk
- Los Sabores De Puebla46 m 1 min walk
- Comidas para llevar San Juan47 m 1 min walk
- Tortas Y Pizzas Tehuacan87 m 1 min walk
Transit
20- San FranciscoBus470 m 6 min walk
- Visita de la cuidadBus557 m 7 min walk
- Bus al teleférico R72 o R72ABus578 m 7 min walk
- AnalcoBus633 m 8 min walk
- Ruta 41Bus711 m 9 min walk

Stay rules
Important conditions for your stay