Santo Refugio Heritage Hotel
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 12:00
- Pets
- Allowed
- Luggage storage
- Available
- Room types
- 4
Room Information
Rooms
Standard Double room
- 2 guests
- full double bed
- Private bathroom
- bathrobe
- blackout-blinds
- desk
- hairdryer
- iron
- mini-bar
- pets-allowed
- pillows
- private-bathroom
- safe
- shower
- tea-or-coffee
Add your dates to see current rates.
Superior Double room
- 2 guests
- full double bed
- Private bathroom
- bathrobe
- blackout-blinds
- desk
- hairdryer
- iron
- mini-bar
- pets-allowed
- pillows
- private-bathroom
- safe
- shower
- tea-or-coffee
Add your dates to see current rates.
Standard room
- Private bathroom
- bathrobe
- blackout-blinds
- desk
- hairdryer
- iron
- mini-bar
- pillows
- private-bathroom
- safe
- shower
- tea-or-coffee
- toiletries
Add your dates to see current rates.
Superior room
- Private bathroom
- bathrobe
- blackout-blinds
- desk
- hairdryer
- iron
- mini-bar
- pets-allowed
- pillows
- private-bathroom
- safe
- shower
- tea-or-coffee
Add your dates to see current rates.
Guest reviews
Recent reviews shared by hotel guests
Elena N.
Santo Refugio made our quick trip to Puebla/Cholula feel like a real getaway. My husband and I spent two nights there and had a wonderful time. It’s a lovely hotel with the amenities you need for a comfortable stay, and the staff made us feel at home. I’d recommend it to anyone visiting Puebla.
Felix H.
It’s an easy Uber ride into Puebla and even quicker to Cholula, and I’d happily stay here again. Santo Refugio has beautiful grounds and a lovely building, with really kind staff and good food. The heated pool was a big plus. I hope I’m back when they have one of their grill cookouts. And a special mention for Tannat, the hotel dog, who was so sweet.
michael J.
If you’re in Puebla, this is the place I’d pick to stay or hold an event. The setting is beautiful, and the food and service are second to none. It’s the most beautiful hidden place in Mexico.
Sergio V.
Really nice.
Emilio R.
The gardens and facilities are spacious and beautiful, the food is delicious, and everything was set up impeccably. Still, the service left us with a very bad impression. The contract was unclear, and some services we’d requested weren’t provided. Breakfast came with items missing, and the waiters and captain were rude and unprofessional. We even heard them making negative remarks about guests while we were there. The parking area was a mud pit, and a lot of guests got dirty. The poor service is what ruined the experience. Be careful with the customer service here.
Amenities
Everything available at this property
General Services
29 available- Smoking areas
- Garden
- Terrace
- Express Check Out
- Outdoor furniture
- No elevators
- Reception desk
- Laundry
- Dry Cleaning
- Luggage storage
- Microwave oven
- Library
- Hiking
- Sun Deck
- Garage
- Contactless Check In And/Or Check Out
- Total number of rooms
- hotel
- 24 Hour Reception
- Check In Hour
- Check Out Hour
- Laundry service
- Bellboy service
- Fireplace
- Luggage room
- Clothes dryer
- Banquet hall
- Parasols
- Minimum Check In Age
Internet
2 available- Free Wi Fi
- Wi Fi
Parking
2 available- Parking
- Car park
Meals
3 available- Breakfast
- Restaurant
- Bar
Business Services
5 available- Event facilities
- Meeting and presentation facilities
- Conference Hall
- Conference room
- Meeting room
Pool and beach
5 available- Pool facilities
- Children swimming pool
- Indoor freshwater pool
- Children’s swimming area
- Sun loungers
Pets
1 available- Pets allowed
What's nearby
Explore attractions, restaurants and transport around the hotel
1.1 km 14 min walk
1.5 km 18 min walk
1.9 km 24 min walk
15 m 1 min walk
Attractions
20- Parque San Andres Cholula1.9 km 24 min walk
- Letras Turísticas San Andrés Cholula2.0 km 25 min walk
- inter municipal san Andrés Park2.0 km 25 min walk
- Balneario Puerto Escondido2.1 km 26 min walk
- Santuario de la Virgen de los Remedios2.2 km 27 min walk
Restaurants
20- Santo Refugio Restaurante15 m 1 min walk
- Centrito Gordita186 m 2 min walk
- Kazoku sushi-tempura-teppanyaki momoxpan203 m 3 min walk
- Flor De Maria Pozoleria Y Antojeria204 m 3 min walk
- La Coronela Hamburguesas215 m 3 min walk
Transit
20- Flixbus Eaplanada PueblaBus1.1 km 14 min walk
- Recta a PueblaBus1.5 km 18 min walk
- De la 6 Nte.Bus1.6 km 20 min walk
- Directos a PueblaBus1.9 km 23 min walk
- Directos a PueblaBus2.2 km 27 min walk

Stay rules
Important conditions for your stay
Fees and optional services
Deposit
Pet deposit required