Rosewood Villas #3

The grounds and facilities were kept up almost perfectly, and the property itself is visually stunning. Its location is ideal, and the staff were professional, friendly, and attentive. We had a spacious deluxe colonial king room with good furnishings, a lovely garden and pool view, a comfortable bed, and the quietest hotel room we've ever stayed in. The HVAC worked well, and the bathroom and shower were excellent. My small complaint was the lack of a dresser. For a longer stay we like unpacking into drawers, and the couple of shelves weren't enough for both of us. The gym was airy, clean, large, and full of equipment that looked new and upscale. It had plenty of natural light, open windows, and a studio attached for floor work. I did miss having upright bikes, since there were only recumbent ones, and the only water available was chlorophyll water. Plain, unflavored water would've been much better. My wife was very impressed with the spa treatments, which were as good as or better than what she's had at other five-star hotels. The bar has a lovely atmosphere, and there was a fire going on the cold evening we arrived. We also liked the 1826 restaurant. Breakfast was excellent, though the room could be chilly on a cold morning and there was no buffet. I had to ask for coffee refills each morning instead of having them offered. The rooftop terrace lives up to its reputation, with wonderful views over town, good service, and quality appetizers. There were two service problems behind our four-star rating. One day we stayed in our room past the usual housekeeping time. Reception kindly called to ask when we'd like it serviced, but the cleaning never happened. Housekeeping was otherwise good, so I hope this was a one-time miss. The bigger issue was the concierge. Their emails before our visit seemed slow, and they never answered a message we sent two days before arrival about a restaurant reservation. At check-in they said they hadn't received it, although it was still in our sent mail. One evening we asked for a casual place, specifically not a Michelin-star type of restaurant. The first suggestion featured a Michelin-starred chef, white tablecloths, and high-end food in its online description. We asked for another option and got recommendations that suited us much better. When we asked the concierge to book one, they said the restaurant didn't accept reservations. A quick online search showed a review saying it gets busy and reservations are needed, so we called and booked ourselves. Without the concierge problems, I'd have given five stars.