Hotels in QUERETARO, MX
Doña Urraca Hotel & Spa Queretaro
Smoke-free
About this property
Here, you’ll be enjoying yourself all the time. Resort "Doña Urraca Hotel & Spa Queretaro" is located in Santiago de Queretaro. This resort is located in walking distance from the city center.
Location
You can stop by the bar. You can stop by the restaurant. Want to be always on-line? Wi-Fi is available. Specially for tourists who travel by car, there’s a free parking zone.
The beauty and wellness services: a massage room. Swimming fans are going to enjoy a pool and an outdoor pool. Want to have an excursion? Consult the tour assistance desk of the resort. If you want to make your journey even more comfortable, you can order a transfer.
Accessible for guests with disabilities: the elevator helps them to go to the highest floors. Additional services that the resort offers to its guests: a laundry, private check-in and check-out, car rental, a safe-deposit box and a concierge. The staff of the resort will be happy to talk to you in English and Spanish.
At the resort
Guests will find the following in the room: a TV, a mini-bar and slippers. Please note that the listed services may not be available in all the rooms.
Room amenities
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 13:00
- Parking
- Free
- Breakfast
- Available
- Airport shuttle
- Free
- Reception
- 24/7
- Pets
- Not allowed
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Languages
- Spanish, English
- Smoking
- Smoke-free
- Room types
- 4
Room Information
Rooms
1 / 6 Suite with balcony and with view
- Private bathroom
- air-conditioning
- balcony
- bedsheets
- coffee
- hairdryer
- heating
- hypoallergenic
- iron
- mini-bar
- mirror
- private-bathroom
- safe
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1 / 6 Double Suite
- 2 guests
- full double bed
- Private bathroom
- coffee
- hairdryer
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
- tv
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1 / 4 Junior Suite with balcony and with view
- Private bathroom
- air-conditioning
- balcony
- coffee
- hairdryer
- heating
- iron
- mini-bar
- private-bathroom
- safe
- slippers
- telephone
- toiletries
What's the price for your stay?
Add your dates to see current rates.
1 / 6 Suite
- Private bathroom
- air-conditioning
- coffee
- hairdryer
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
- tv
What's the price for your stay?
Add your dates to see current rates.
Guest reviews
Recent reviews shared by hotel guests
Guest Rating
8.6/10
Very Good Featured review
Min-Jun P.
10/10
The location worked out perfectly, just a few minutes' walk from Querétaro's historic center and the restaurants. The hotel itself is stunning, with lovely architecture, palm trees, a heated outdoor pool and a hot tub. I booked the Master Suite and felt like royalty, especially with the whole room dedicated to a soaking tub. Everyone on staff was very friendly from check-in through checkout. A few people weren't comfortable speaking English, so having Google Translate ready helped. The room shower never got hot, just lukewarm no matter how long I ran it. The soaking tub, on the other hand, got very hot and was perfect. It wasn't a huge issue for my short stay. Dinner at the restaurant took a while, even though it was totally empty. The burger was delicious, but I'm not sure it was worth the wait or the language trouble. I'll stay here again on future trips to Querétaro.
Jamie H.
2/10
They canceled our appointment at the last minute while we were waiting there, which ruined our anniversary. Then the staff were rude, tried to blame us, and we had to fight to get a refund.
Aniket S.
10/10
Booking was easy through WhatsApp. The hotel is in central QRO, about a 40-45 minute drive from QRO airport, with lots of restaurants and pleasant walks around the city nearby. The staff were friendly, helpful and supportive, even with some language difficulties, and check-in was simple. My room was in good shape, looked out over the pool, and had a well-kept, well-stocked bathroom, a refrigerator and comfortable beds. Daily housekeeping was provided. There weren't enough English-language TV channels for me. There's a restaurant, made-to-order breakfast and a bar, plus a spa on the third level. The hotel doesn't have parking, but it offers valet parking.
Molly W.
2/10
The nice staff, restaurant, room and pool were all good points, but I can't overlook the lack of room security. Guests were given the same master key, which could open any room. Several of us were there for a wedding and found this out after a mix-up with the keys. The hotel knew about it, but didn't seem to consider it a problem or try to fix it. There was sometimes a sewer smell in the room, and the pool had a serious bee infestation. I wouldn't recommend staying there.
Darius C.
2/10
I booked a 90-minute Swedish massage and arrived five minutes early, but was still waiting 15 minutes past my appointment time. I got up and left, and told the receptionist why. That level of service is unacceptable. Very poor customer service, and I wouldn't recommend this spa.
Amenities
Everything available at this property
103 Facilities
General Services
61 available- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Currency exchange
- Smoke Free Property
- Heating
- Express Check In/Check Out
- Garden
- Terrace
- Private Check In/Check Out
- All Spaces Non Smoking (Public And Private)
- Bridal suite
- Room service
- VIP room amenities
- Iron and board
- Laundry
- Safe Deposit Box
- Concierge services
- Luggage storage
- Wake Up Service
- Telephone
- Coffeemaker
- Airport transportation
- Car rental
- Transfer services
- Tour assistance
- Sun Deck
- Year of most recent renovation
- Number of floors (main building)
- Single rooms
- Double rooms
- Junior suites
- Suites
- boutique hotel
- American Express
- MasterCard
- Visa
- Check In Hour
- Check Out Hour
- Mobile phone coverage
- Airport Shuttle
- Laundry service
- Medical service
- Multilingual staff
- Bellboy service
- Hotel safe
- Currency exchange facilities
- Lift access
- Concierge
- Sun terrace
- Luggage room
- Clothes dryer
- Bikes available
- Café
- Non Smoking Area
- Smoking area
- Highchairs
- Parasols
- Hot tub
- Special dietary options
- Non Smoking Establishment
Accessibility
1 available- Accessibility features
Internet
2 available- Free Wi Fi
- Wi Fi
Parking
2 available- Free parking nearby
- Free Parking on Premises
Meals
11 available- Minibar
- Bar
- Breakfast
- Breakfast in the room
- Restaurant
- Air conditioning in Restaurant
- Continental breakfast
- À la carte lunch
- Set menu lunch
- À la carte dinner
- Set menu dinner
Business Services
5 available- Event facilities
- Fax and copy machine
- Conference Hall
- Conference room
- Meeting room
Recreation & Wellness
2 available- Massage
- Spa treatments
Pool and beach
6 available- Swimming pool
- Outdoor pool
- Beach facilities
- Indoor freshwater pool
- Outdoor freshwater pool
- Sun loungers
Sports
1 available- Free bicycle rental
Children
2 available- Babysitting and childcare
- Children playground
Pets
1 available- Pets Not Allowed
Room Amenities
7 available- Non Smoking Rooms
- Cable TV
- Hairdryer
- Flat Screen TV
- Wardrobe/Closet
- Slippers
- Toiletries
Languages
2 available- Spanish
- English
What's nearby
Explore attractions, restaurants and transport around the hotel
60 places nearby
Closest Bus 5 de Mayo
100 m 1 min walk
Closest Bus Primaria Naciones Unidas
334 m 4 min walk
Top attraction nearbyMuseo Casa de la Zacatecana
306 m 4 min walk
Dining nearby 20 Restaurants
5 m 1 min walk
Attractions
20- Museo Casa de la Zacatecana306 m 4 min walk
- Guía de turistas de la ciudad de Querétaro371 m 5 min walk
- Museo Regional de Querétaro557 m 7 min walk
- Monument of the Corregidora559 m 7 min walk
- Mirador de los Arcos678 m 8 min walk
Restaurants
20- Don Gallo Cuisine5 m 1 min walk
- Stratocucine9 m 1 min walk
- UMBERTA18 m 1 min walk
- La Piccola Italia20 m 1 min walk
- Casa Concheros - Cocina Queretana36 m 1 min walk
Transit
20- 5 de MayoBus100 m 1 min walk
- Primaria Naciones UnidasBus334 m 4 min walk
- Mercado de La CruzBus383 m 5 min walk
- Andador 5 de FebreroBus440 m 6 min walk
- AltamiranoBus473 m 6 min walk
Stay rules
Important conditions for your stay
Check-in15:00Front desk timing
Check-out13:00Departure timing