Sitio Sagrado

THIEVES. Read every one-star review carefully. We had the same problems others described: poor customer service, crumbling walls, cold showers, and Wi-Fi that only worked properly at reception. They shouldn’t advertise Wi-Fi on their site when it barely works elsewhere. We paid 440 USD for a room and had to watch Netflix outside it because the Wi-Fi was a joke. We were robbed, plain and simple. I’ll report this to the ministry of Tourism because this hotel gives Mexican tourism a terrible reputation. I needed to make a professional video call, so I had to go to reception even though we’d booked a room with a terrace. The call was at 10, and I wanted to check the Wi-Fi beforehand. I grabbed some food quickly, then had to leave the restaurant for the call. At 11.30 I was hungry again, so I asked permission to return and finish the breakfast included in the price. At checkout, they had the nerve to bill me for that late breakfast. It’s not as if I had a choice about taking the call at reception. They said I wouldn’t have to pay, but my friend later told me she’d paid 300 more than the bill. They have no shame about gaslighting people. After reading the comments, I realized they already knew about every issue we raised because other guests had reported them too. I was going to say the hotel was horrible but the staff were helpful. Actually, no, they’re gaslighters. We asked for a discount or refund for the first night, or for a discount if we stayed another night, and they said no. We had to move hotels. Who would spend that much on a place selling an idea of luxury? Now my friend has written to them, and they say they’d do something for a future visit. They couldn’t help while we were there, when we might have stayed a second night, but now that we’re far away they suddenly can. I live seven hours away from Mexico by plane. There are plenty of better options around. Don’t waste your money just to be treated with disrespect. I wonder how they’re still listed on Booking. They don’t issue a checkout invoice. They did win a contest, though. Worst hotel ever for me and my friend, and we’ve both traveled the world.