1 Bedroom Apartment
- Private bathroom
- air-conditioning
- balcony
- hairdryer
- kitchen
- microwave
- private-bathroom
- shower
- tea-or-coffee
- towels
- tv
- wi-fi
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Room Information
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Recent reviews shared by hotel guests
We rented apartment 25 in this building for ten months. It was clean and renovated when we moved in, but once the rainy season began two months later, water started leaking through the ceiling and every wall. We were on the top floor, with a terrace above us. The owner, Michele, is Italian, doesn’t live in Mexico, and didn’t seem to care about the apartment. We waited another month for repairs. Two days after they were done, things got worse: the ceiling began collapsing, and we spent the next eight months with a hole overhead. Humidity led to black mold throughout the apartment and on all our belongings. We decided to leave before the lease ended because it had become a health hazard and told the owner. He sent a construction crew that tore the place apart, apparently expecting us to live in the middle of the work. We weren’t offered compensation for staying in an unlivable apartment or a safe place during repairs. When we moved out, the owner refused to speak with us and kept our deposit, so we took legal action. The apartment has since been ‘renovated,’ but only on the surface: they painted white over the black mold. The owner blamed us for his problems. The apartment is uncomfortable too, with a fixed TV that’s hard to watch, no proper lounge area, and very little storage. I strongly advise against renting or buying it. The owner is a scammer, and the place is in terrible shape from never being properly maintained.
This is a small condo complex rather than a hotel, in a handy part of Aldea Zama. Restaurants and shops are within walking distance, there’s a bike rental just outside the entrance, and a pharmacy is around the corner. The building is secure and the staff are friendly. It has a rooftop infinity pool and lounge area. The beach is two miles away and town is a mile and a half away.
I’ve never had a more disgusting stay. We were there six days, but they wouldn’t replace our towels, so I used one towel for the whole week. The bed had stained, dirty sheets, and they said they had no extras to change them. The room was tiny and the pool was gross and dirty. For what it costs, I wouldn’t recommend it. You’re paying for the location alone.
The neighborhood is lovely, with great restaurants and wonderful people working there, and Tulum itself is great. But our stay here was awful, and the nice photos don’t show what it’s like. When Hurricane Grace was expected to hit Tulum directly, we asked for a refund and were refused, with assurances everything would be fine. We then went 24 hours without running water, electricity, or cell service, and the owner never sent anyone to check on us. The hurricane wasn’t their fault, but refusing a refund or another date felt greedy. Two of the three toilets barely flushed. We had no hot water for a full day, then had water turned on and off the following day. The pool area is very small and oddly laid out. You get only about six towels for five days and have to pay for extras. They also charge if you use more electricity than your allowance, and charged us an early checkout fee even though we had an early flight and had paid for the time we were there. Ridiculous. If you can find somewhere else to stay, do that. Not a good experience at all.
The location is great and the rooms were good, but the cost was way too high. For a week with six people, we paid about $400 each. We’re from LA, and even an Airbnb there doesn’t cost that much. That price barely covers anything, there’s no washer, and they charge for pretty much everything. I wouldn’t stay here or recommend it again.
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