MagTree Genting Highlands

Magtree was a peaceful place to recharge amid busy Genting, good for a chat or a quiet break. The cosy interior and warm ambience made it a pleasant stop, whether for a quick visit or a longer rest. Drinks and desserts were fresh, tasty, and nicely presented, and the staff were friendly and attentive. We'd happily visit again, and recommend Magtree for refreshments and a relaxed atmosphere.

Avoid this place, no matter how cheap it is. We stayed Oct 11- Oct12 in Tower 7, where just one of the four lifts was working. People waited 30 to 45 minutes to reach their rooms, and we had to carry our bags up 12 floors. We couldn't find any lift maintenance staff. Getting around the parking area was awful too. It felt like a badly built maze, confusing everyone. Management deserves to be sacked. This is more like an Airbnb than a hotel, and there's no service.

We stayed in the one-bedroom suite king, room 1411 in Tower 2. The corner room's view was partly blocked by trees. Maintenance wasn't good, and it was my first and last stay here. The TV channels didn't work, and it couldn't connect to Bluetooth or screen share. Only a few movie channels worked.

The tea was the last straw during a stay that felt more like living in a poor environment than staying in a hotel. I don't have especially high standards, but this place still managed to disappoint, and I’d give it zero stars if I could. Each cup came with just one packet of creamer and one of sugar, and both tasted cheap. The tea was bland, basically hot water. When we asked for more creamer, we were told it would cost extra. Charging for such a basic part of the in-room tea service felt outrageous, especially when the product was already so low quality. Even rundown hotels I've stayed in have provided it without a fuss.