OYO 431 Hotel De Grand Orchard

I booked three nights through the OYO app for May 2025 and paid, then called the hotel because I’d be checking in one night late. They told me there was no booking under my name. When I arrived the next morning, the booking had been cancelled as a “no show.” After calls and emails, I finally got a room that evening. A few weeks later, OYO sent a WhatsApp reminder for an August 2025 booking at the same hotel with the same booking number. I sent OYO a screenshot of the email showing my booking was for May and the number matched, but got no reply. Thanks to the hotel staff and OYO customer service for helping me get the room. I’ve uninstalled the OYO app.

The staff were generally friendly and helpful, and one person even waited until 3am to open our room for me and my friends. But they weren’t great at solving problems. The whole place seems poorly maintained, perhaps it was once DE GRAND ORCHARD. The lobby was a mess, with huge parcel-like items scattered across the floor, and looked nothing like the Agoda photos. The corridors were dark even in daytime, and the lift closed quickly, sometimes not noticing people trying to hold it. It seemed overdue for service, its indicators didn’t work properly, and you couldn’t tell where it was. The buttons were definitely not “GRAND.” The rooms were affordable, but smelled of cigarette smoke. When I told reception, they just gave us air freshener, which didn’t help. Most rooms have no windows, so there’s no proper ventilation. There were bed bugs too. The toilet was probably the worst thing that could happen in life, with lots of stains and suspicious holes in the ceiling. The air conditioner and TV worked, though there weren’t many channels. There was no hot water kettle, but each floor had a water dispenser that didn’t look very clean. Bathing water could be heated. The door didn’t block sound, so we could hear people outside from far away. At 2am, a random shirtless guy knocked on our door. My friends and I went through that traumatic experience during our stay. If you care about safety, don’t stay here. There’s a RM10 charge per hour for check-in before 2pm, and you have to ask the receptionist if you want room service. Nearby, there aren’t any 24-hour convenience stores or laundry services, but there are several mamak places. Masjid Jamek and Bandaraya LRT stations aren’t too far away. If you go out in the dark, be alert, as people might follow you. Grab often couldn’t enter because the area entrance was blocked, and there was no proper parking.

For a short stay, it was good enough. The location is fairly convenient, with a nearby mamak stall, though I had trouble finding parking around the hotel. No towel was provided, and the air conditioner’s airflow fins were broken, but at least the AC worked well. So far, so good. Ok bai.

The Wi-Fi kept cutting out after working for only a short time, and I wouldn’t recommend this place. The rooms were small, dingy, and dirty, nothing like the pictures on Agoda. There were marks all over the walls that looked like bodily fluids, and yellow stains on the sheets. This was probably the worst hotel I’ve ever stayed in.