Pavilion Suite Kuala Lumpur

I appreciate the location and interior design of this luxury condominium, but my experience with the lobby security guard was unacceptable. I asked him to open the door and he ignored me, then told me not to ask him again. That’s an unprofessional way to treat someone, even at a gas station. As a Pavilion property, they should take issues like this seriously. A brand that isn’t managed properly could decline one day.

I checked in on December 11th 2023. The Wi-Fi was very good, the hotel was clean, and the swimming pool was nice. Still, I wouldn’t recommend it for smokers: if you smoke inside the apartment, your $200 deposit is gone, so you’ll be making a trip up and down. There’s no breakfast, and paying almost $500 doesn’t feel worth it for this residence. The housekeeping and residence staff were unfriendly and quite rude when I asked for directions or information, approaching me harshly. The security and concierge staff also weren’t observant, taking their time chatting instead of watching the guests.

Nice atmosphere and a good location. The security service is thorough and very good, and the staff always smile, which makes you feel welcome. Kudos to them.

Noise from upstairs keeps me from sleeping, even when I’m exhausted. I keep telling them about it, but nothing gets done. I don’t like it.