YY318 Hotel Bukit Bintang

The room was tiny and poorly maintained. The sheets and pillows were visibly dirty, with yellow coloring or stains, and the wall was peeling, as shown in the images. Dust covered the lamp surfaces and the aircon outlet. Smoke from the restaurant outside came into the room through the windows, including the bathroom window. I won't come back, no matter how cheap it is.

Pathetic stay. It doesn't even deserve one star. The property was damaged, the bedsheets dirty, and there was no shampoo, soap, coffee, tea or brushes. The lighting wasn't proper either. A very bad experience.

The room was the worst part. It wasn't cleaned properly, and the toilet was very dirty. There was hair everywhere and blood stains on the bedsheet, which made it really uncomfortable to sleep. I was too tired to complain since I only needed a few hours' rest. The corridor was a bit noisy, with things being dropped and something being dragged around, though I don't know what it was. The pillows were awful and left me with shoulder pain the next day. I arrived late to check in and the staff were a bit rude, which made me think twice about staying. But it was already late and I needed rest, so I didn't dwell on it. The parking was full, though luckily I somehow found a spot. The cigarette smell in the elevator made me uncomfortable. It's not just about the money. Guest satisfaction matters. We book hotels away from home to get some rest, and places like this make me think twice. I hope management reads this and improves.

We checked out early because we didn't want to sleep in those stained beds. The rooms were dirty, and there were stains on the beds and towels. Service was slow, bad and impolite. We moved to another hotel that cost less and was much better.