Astana Wing - Riverside Majestic Hotel

The river view was a real highlight, especially in the peaceful morning. The location also made it easy to explore attractions along the Kuching waterfront. At Riverside Majestic Hotel Astana Wing, my room was clean, comfortable, and well looked after. It was a relaxing place to come back to after a long day. A very pleasant stay, and I’d recommend it to anyone visiting Kuching.

We couldn’t get proper rest during either of our two nights here on a business trip, and it left the whole trip feeling uncomfortable and affected our ability to work. When we reported the problems to reception, we didn’t get proper help or a useful response. We’d appreciate reasonable compensation for the disruption, and hope these issues are checked and resolved immediately. There was noise from outside and the road all night. The room was extremely hot despite the air conditioning being set to its lowest temperature, and there was no floor towel or foot mat. On both nights, around 3:00 AM, the power went out or tripped. The experience was traumatic and not worth the stay. Thank you.

Think twice before booking. The hotel is run down, and the air conditioning wasn’t cold. When I complained, the manager said it had been like that since he joined, and management still hadn’t done anything about it. Breakfast was okay in terms of choice, but everything was at the wrong temperature: the food that should have been hot was cold, while the drinks, fruit, and salad that should have been cold were hot. The restaurant was also very hot and humid, with air conditioning that didn’t work. Even the nearby boutique hotel is much better and cheaper.

Customer service got harder to deal with as the days went on. My friend asked reception for a floor towel and we never received one before checkout. After the second day there was no room service, so I had to call to get drinking water sent up. I’d expect those basics from a 5-star hotel. The air conditioner was the first problem. The room felt warm, it wasn’t cold enough, and it switched off by itself. Reception said they’d send maintenance, but nobody came and the temperature didn’t change. The first day was otherwise okay. Breakfast tasted fine on day one, though it wasn’t the best. We stayed about four days and the menu didn’t change, so I got bored of eating the same things. There also weren’t enough staff at the outside stall making mee kolok and scrambled eggs. Management should plan for how many people are likely to come through. I was excited to visit Kuching, and my friend had booked the room for the two of us for about 4 days and 3 nights. I’d seen the bad reviews saying it didn’t feel like a 5-star hotel, but decided to give it a try. It was an okay stay at first, then increasingly difficult and uncomfortable for both of us. I don’t think I’ll come back to this hotel next time I’m in Kuching. Please take the reviews seriously and improve. Thank you.