Shaima A.
We were moved to a second chalet late at night because the first one smelled very bad and the toilet water wasn’t working. Moving our large family at that hour was exhausting. Then we found the heating wasn’t working in the second place either. It was only fixed a few days later, after the weekend holiday, and my father became ill for several days. I contacted reception several times and explained what had happened, but they refused compensation and wouldn’t even allow a one-hour late check-out. A really bad stay. I won’t return or recommend it.

