Amadi Panorama Hotel

The smell on the seventh floor was awful. It hit as soon as the lift opened, and I had to cover my nose whenever I went near my room, though I could still smell it. I stayed that last night only because it was around 3 a.m. and there were no nearby hotels. I suspect it may have been connected to the drainage problem. For the first two days, the shower drain in my original room was blocked. After each shower, about 1.5 inches of water sat on the bathroom floor. I told reception, but was told not to worry, so I went back and assumed the water was just draining slowly. Later I learned it was contaminated with feces and other excrement. That meant I’d been standing in it for two days. On the third day, my partner was using the toilet while I showered. When she flushed, feces and other waste erupted from the drain and splattered over me. It was the shared waste from people staying in the hotel, and I nearly threw up. I was moved to the seventh floor after that. The next day, I complained to the general manager at reception and asked for a full refund. Given what had happened, I thought that was the least they could do. She said she could refund only two of the four days, the night of the incident and the following day, because I’d already had “2 enjoyable nights.” I was shocked. She was rude and frustrating to deal with, and seemed not to care about the incident. For much of the conversation, she just repeated, “I can only offer you two nights of compensation,” whatever I asked. I left in such a rage that I forgot to get her name, then booked another hotel. After leaving, I read reviews saying the drainage issue had been going on for months, possibly years. I was just unlucky enough to be there at the wrong time. The place is dirty and disgusting in general. I can’t believe it’s operating as a business. This isn’t a hotel, it’s a sick joke. Read this if you want a horror story or a laugh. Warning, the photo is very disgusting and includes excrement. The whole thing reminds me of meeting someone who buys you flowers and takes you to dinner for two days, then robs you and beats you bloody on the third. Would you still call the first two days good? Do yourself a favor and don’t stay here. Lesson learned: read the reviews, don’t just look at the stars.

The rooms were clean, and ours was on the top floor, so we could see the city from above. The receptionist was nice, too. Some rooms don't get a good Wi-Fi signal unless you move to certain areas. The hallways between rooms also have poor ventilation. With no windows or proper air circulation, there was sometimes a foul smell.

This happened at Amadi Panorama Hotel in IJburg at about 4:00 a.m. on New Year’s Day, 2026. My friend and I had been in the lounge for about an hour when Naz, the front desk receptionist, asked what room we were in. We answered and asked why he needed to know. He said it was so he’d know “who to blame if something happens.” We were shocked. He then asked why we were in the lounge “this late” and accused us of “gossiping about nothing.” Naz had already assumed we weren’t hotel guests and given me a dirty look while I got coffee from the espresso machine. I noticed him watching me in the mirror. The lounge itself wasn’t very clean, and old cups from previous guests were still there. We stayed calm and explained he could have just told us if we were being too loud. He deflected with, “I don’t need to.” When we asked his name, he got defensive and paranoid. We were quiet, respectful, and tidy the whole time. I want to warn both guests and staff about his cold, hostile behavior.

The service was very good, but the rooms were old and badly needed refurbishment. The floor below reception smelled quite bad, and the room’s air conditioning made a noise that kept me from sleeping easily.