Efteling Loonsche Land Hotel

The only thing we missed in the room was a way to make tea or coffee. Otherwise, the family room worked brilliantly: it had a separate double bed screened off by a curtain, plus two bunk beds above the second double. There was also a nice table and benches, and the room was warm with a good shower. Breakfast was great, and we had dinner at the same restaurant, where the food was good and there was no language barrier. This place really isn’t a lesser version of the Efteling stays. The walk to the theme park takes about ten minutes through the forest. It’s fine in daylight, but Efteling should add more and better lighting along the path.

The restaurant’s handling of a disturbing incident ruined what should have been a happy anniversary dinner. There were four of us, two adults and two children, celebrating our 20th anniversary after a lovely day at the park. The food was good and fairly priced, though the wines need improvement. My one star is for management, with apologies to the chefs and waiters. A drunk man at a table opposite us, not even very close, started insulting me for no reason. I checked that he was speaking to me, and he repeated the insult. I wanted to go over and ask why, but my wife didn’t approve and the children were there, so I stayed seated. When I later saw him leave the room with his wife, I decided to politely ask him in person why he’d been so rude. The manager came over, apparently worried something might happen. He confirmed the man had insulted me without cause, but instead of asking him to leave, sat him at the bar and let him keep drinking. The manager never came to our table to explain. My wife and I told him the evening had been completely spoiled and that we didn’t want the incident ignored. Perhaps the manager thought silence would make the embarrassing situation go away. To me, the worse part was that he seemed not to care about a restaurant where someone behaving that way shouldn’t be allowed in, and where the magic of the place should guide things. It felt as if profit mattered more than respect and fairness toward customers who had been insulted. Maybe someone should brush up on Social Hygiene, assuming they already have the certificate. I’ve contacted Efteling's and Mystique Restaurant-Bar general management and provided all the evidence, but they won’t do anything to put this right. That’s an unimaginable response from a giant like them. They may stay fully booked, but customer service still seems unfamiliar to them. I’m writing in the hope that the drunk gentleman reads this. I really need to talk to you and hope I somehow get to meet you again. Fingers crossed.

The room was a real hit with my daughter because of its bunk beds, and the hotel is only a short drive from Efterling park. The staff were fantastically friendly and helpful, and they made us feel welcome. Lovely place to stay, and we’ll definitely come back. Thanks, Loonsche Land!

The restaurant food was amazing, and the hotel staff were sooo nice. Our room was tidy and comfortable, and the bathroom was really clean!!😃