Waves International

We stayed for 4 days and 3 nights, and it was a great experience. The hotel is in Al Khuwair and has a mountain view. Breakfast was the best.

The room looked nothing like the photos. It was old, smelled strongly of cigarettes, and had a connecting door that didn’t feel safe. Later that night, we asked for a bottle of water and were told it would be charged, which I found unacceptable. We arrived as a family with our 2-year-old at 2 PM, although check-in was at noon. The receptionist was rude and unhelpful, and made us wait 45 minutes. When I asked about the check-in time, he answered with an attitude and even asked what time I would vacate. That was a surprising thing to ask. Terrible experience, with very poor service, unprofessional staff, and misleading rooms. I wouldn’t recommend it.

The location was perfect, with good connectivity and a quiet room. I liked the hotel’s decor and atmosphere. The room was clean, parking was ample, and staff were friendly. The rate wasn’t too high either.

I arrived with my family after booking a Deluxe Room in advance, but the staff said nothing was available and promised to give us a Suite Room instead. In the end, they assigned the same Deluxe Room I’d booked, not a suite. I was still overcharged. Poor management and false promises made this a tiring, disappointing experience. Worst experience.