Hostal Posada Real

The cleanliness was really poor.

The room was tiny, with an old, small TV, and I couldn’t get any rest. A group of young people arrived during my stay and drank all night, making noise and playing music. It seems geared toward short stays, locals, and people coming from the bars. The price and service just aren’t worth it.

There was a serious lack of attention throughout. On arrival, with a reservation already made, I waited a long time because the receptionist wasn’t there. Our room had no toilet paper or towels, so we had to ask for them. The hot water didn’t work either, and whenever I went out or needed the receptionist, I couldn’t find him. They never spoke rudely to us, but the service was very inattentive.

From the first day, the restrooms had no lights. We asked, but they never turned them on. And when we asked for the key the next day, the employee practically threw it away. What bad manners and zero empathy or commitment to service. In response to your comment, you should learn to handle feedback better when you offer a service. Your employee gave us misinformation, saying she would be leaving at 10 PM. The problem wasn’t the money, it was what she told us. What flight to Lima is there at 10 PM? She also failed to acknowledge the mistake.